8 /10 Very good
Reviewed: Monday, November 25, 2024
Like: Quick service, no much of bureaucracy, kiosk check in save time in lines, staff on pick-up very friendly. Free upgrade for a Toyota Rav4 because they didn't have a Toyota Camry.
Dislike: We reserved a Toyota Camry to be more conscient of fuel usage and our car was not available at the day. So we have to use a category above with more fuel consumption.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Like: Very easy self service pickup. Great car. Good fuel economy and so comfortable.
Read More >8.2 /10 Very good
Reviewed: Monday, November 25, 2024
Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.
Read More >8.4 /10 Very good
Reviewed: Monday, November 25, 2024
Like: New Car, fast return
Dislike: Pickup was slower than expected , 20-30 minute wait in line
Read More >9.6 /10 Excellent
Reviewed: Monday, November 25, 2024
Like: Great low mileage car
Dislike: New car shipping sticker still on the windshield
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
Read More >sh***@gmail.com
Los Angeles
9.8 /10 Excellent
Reviewed: Monday, November 25, 2024
Like: Alamo pickup automated system at their branch was efficient and very usefull. It saved me time avoiding the queue.
Read More >9.8 /10 Excellent
Reviewed: Monday, November 25, 2024
Dislike: Make it easier to refund cash deposit
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Like: Easy to access and choose our rental car!
Dislike: When we got the rental car, the car was washed but not dry...still wet outside the car!
Read More >Mohammad ALAJMI
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Like: Well done, I like it all
Dislike: Nothing
Read More >9.2 /10 Excellent
Reviewed: Monday, November 25, 2024
Like: MERCI
Dislike: MERCI
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Like: No glitches - we got what we contracted for
Read More >8.6 /10 Very good
Reviewed: Monday, November 25, 2024
Like: Pickup was fast, car is clean n match the model i have requested
Dislike: Maybe the staff could have a short brief to show us how to use the basic functions of the car after handing the car to us
Read More >9 /10 Excellent
Reviewed: Monday, November 25, 2024
Wait long time for the car (minivan) ordered.
Were offered to choose any smaller SUVs available, but it just could not accomodate the luggages we brought.
Good that at last a 7 seater SUV was available and we took it.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo was perfect,the car was new.
Read More >5.7 /10 Average
Reviewed: Monday, November 25, 2024
Car below expectation smaller car
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
Didn’t like being asked to upgrade for more money on a car we didn’t need, trying to up sell on pick up
Read More >7 /10 Good
Reviewed: Monday, November 25, 2024
Alamo were absolutely awful.
We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah.
We just choose the one he had up, it was the size we needed.
He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it.
A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car.
When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised.
I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con.
We also didn't need the car seat as all the children were old enough, that did get removed from the costs.
I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.
Read More >Kenny Robertson
Los Angeles
9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good service from Alamo
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
On-line check in was really quick and easy.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
I couldn’t use my own insurance.So I should had deal with new insurance on counter.
Read More >6.7 /10 Average
Reviewed: Monday, November 25, 2024
The car was received with a lot of scratch marks and the personel in attendance didn't seem to care. Took photos myself for future reference. On my way to the hotel after a 26 hour trip I realized that the car were only half full. Again took photos for my reference. Received an additional bill of $141,67 after my trip which are unexplained and cannot be for gas alone. Await reply. Very average experience and will think twice before using Alamo again.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
I had already checked in online, but had to do it again at the pick up. Waste of time doing it twice!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
They were excellent to deal with. And provided great quality cars
Read More >6.7 /10 Average
Reviewed: Monday, November 25, 2024
Found the desk staff treated me like just another number and did not care. Choice of cars was excellent.
Read More >Jenny Australia
Los Angeles
8.7 /10 Very good
Reviewed: Monday, November 25, 2024
Anything over 30 days rental is a nightmare with Alamo. For 66 days hire it ended up being 3 separate rentals. 3 days before car return an abusive email sent regarding my expired debit card and the need to return it to a location ASAP as it was no longer a valid rental. Closest Alamo 2 1/2 hours away. Customer Service also very unhelpful. Wouldn’t take a valid cc over phone or via email yet that is how I booked it all in the first place. Eventually after 2 days of abuse and being told the car would be listed as stolen, given an Enterprise location 30 minutes away. The very first conversation if told I could go to an Enterprise not Alamo location would have avoided all of this as would it have been if I was advised of the issue when the new rental kicked in 4 days before being notified when I was at an Alamo location. Certainly didn’t appreciate being told to take the car back to Los Angeles when I was 21/2 hours north east of San Francisco. I don’t know whether it is a California thing, but lack of service and rudeness seems the norm as well as abuse especially when I speak perfect English but they don’t care and “what” being yelled at me takes up most of the conversation which they then just make up what they want.
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
Economy car booked at LAX.
On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ]
I again declined and was then given a Compact car, at no extra cost. Why ?
Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo.
On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst.
Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo.
I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.
Read More >3.3 /10 Poor
Reviewed: Monday, November 25, 2024
Avoid ALAMO, only use If the price is rock bottom and you don't mind shabby service. My booking as indicated by Alamo, clearly showed 'Ford Expedition' or Similar.
Went to collect one of the many Expeditions in the lot, and was told I would need to pay extra to upgrade to the Expedition, despite it being on their paperwork already...
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
the car I reserved was never there in the first place so I was quite frustrated because I was with my boy and pregnant at the sametime yet fortunately someone just dropped off very similar size vehicle of I reserved so I picked it up right away
was content while driving (the one I reserved was grand cherokee one I drove was Nissan Murano)
staff said there would be similar size vehicle out there in the first place but there was almost none until I pick up Murano
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
All cars parked within specific category eg small medium etc so could pick the car you wanted to drive. keys already in the car so just sit and drive out to the boot. Car is scanned to your details and off you go. Returning the car was such a simple process as well just loved it. drive through lane , attendant scans details, looks around vehicle check mileage and fuel and you receive print out and off you go. Thank you we certainly will be using the service again.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Our flight arrived on time and we had a very small wait for the transport bus at LAX to take us to the rental area. We were processed quickly and given our choice of cars which is one of the main reasons we have chosen Alamo for our past few trips. Everything was explained well and we were on our way within a few minutes.
Read More >D.Jimenez Perles
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent experience
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.
Read More >7 /10 Good
Reviewed: Monday, November 25, 2024
They changed the type of car
More price
I send an email asking to change the car because break problem and never get reply
I called and there replied was to go back to the airport
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
Maybe the perdón of the coyotee Will be better
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
The car I ordered was not available at this location which did not help and the alternative vehicle was not ready for over an hour.
Read More >9 /10 Excellent
Reviewed: Monday, November 25, 2024
everything was perfect but you need to wait until finishing the car procedure in pick up the car
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
Good company. Good car.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent quick and friendly service
Read More >6.7 /10 Average
Reviewed: Monday, November 25, 2024
The car seemed to have an electrical fault of sorts - we were worried it would break down a few times!
The vehicle was relatively clean but there were lots of window smudges on the inside and out, and there wasn’t much washer liquid left to clean them.
They seem to add on a lot of additional charges at the counter which aren’t particularly well advertised when you book it. We ended up spending as much at the front desk as we paid to originally hire the car so it ended up being twice as expensive as we thought it would be.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Used the Alamo "Skip the Counter" option which saves having to queue at the desk. Just go straight to the garage and pick the car you want from those available in your group.
Needed to extend our rental for a couple of days due to unforeseen circumstances but this was easily arranged by phoning them.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Seriously impressed with the quality of service they offer.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
great alamo
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Very nice and convenient shuttle bus service to and from the airport free of charge. Nice that we could pick any SUV out of the row.
Read More >9 /10 Excellent
Reviewed: Monday, November 25, 2024
I have used them many times and while there are no bells and whistles their prices are good and their service is efficient
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
Car was clean but had an ingrained smell of marijuana that we couldn’t get rid of.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The process of getting the car was pretty good. However I don’t understand why I had to purchase the personal liability insurance which costs me another 100 Plus usd . The staff explained that it was compulsory and that the police would require it or something like that. If it is compulsory why don’t u all include it in the price so that we can Budget or review this before we book.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I order suburban but when coming give other premium suv but smaller because of that i telling to chance back timo suburban than they give us without any problem.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Despite not being able to rent the car as my form of credit card was not accepted - the Alamo Staff were great - and did say i wasn't the first and last to be effected.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Everything went perfect, no picku-up lines, counter staff friendly, drop-off in less than 2 minutes
Read More >5.7 /10 Average
Reviewed: Monday, November 25, 2024
I ordered Jeep Grand Chorkee or similar but I received the car with lower class. For Jeep Grand Chorkee Alamo wanted to charge me additional very high fee.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Gave us car which was class lower
Read More >8.7 /10 Very good
Reviewed: Monday, November 25, 2024
They were friendly and wery helpful.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
Service as expected.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
El auto lleno todas nuestras expectativas, vehiculo nuevo
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
- the car had a scratch
- the front windshield water pump was not working (I discovered that later when I thought there was no water so I added water but still it didn’t work)
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
Si tuvimos que esperar porque no había disponibles !! Lo trajeron aún mojado porque lo estaban lavando! El auto tenía un ruido en la caja de cambios !
Nos extrañó porque el
Kilometraje no era de un auto viejo!
Read More >9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
El personal del mostrador fue muy amable.
Read More >9 /10 Excellent
Reviewed: Monday, November 25, 2024
Le obligan a uno a coger seguros que no están cotizados en la reservación, lo que incrementa el costo tremendamente y la funcionaria afirma que esos seguros son obligatorios, afirmación que creo no es cierta.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 25, 2024
El auto fue muy bueno en relación a el precio.
Read More >Vishwas Shashidhar
Los Angeles
9.3 /10 Excellent
Reviewed: Monday, November 25, 2024
A very good car, great condition, well maintained & clean. Swift service & friendly staff.
Read More >7.7 /10 Good
Reviewed: Monday, November 25, 2024
1) Overall good experience
2) I was charged for tolls that I have yet to receive an itemized breakdown.
Read More >8.3 /10 Very good
Reviewed: Monday, November 25, 2024
Good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good service
Would come back
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excelent information and service
Read More >6.3 /10 Average
Reviewed: Monday, November 25, 2024
no
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The front desk said the booked car model was not available and tried to upsell a more expensive model instead of trying to solve the issue within the booking terms!
Read More >Dominic Harrington
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
The waiting time was too long
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
The waiting time in line was too long, everything else was fine.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good service and highly efficient.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
Entered a lot of information, but the self-service pickup wasn't successful. Had to wait in line, which was very crowded.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
After paying the full cost on the QEEQ website, I was informed at the Alamo branch at Los Angeles Airport that I was required to purchase additional third-party liability insurance. This caused a bit of a delay in picking up the car, as this requirement was not previously disclosed on the QEEQ website.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's a Mustang, it's a convertible, it's 1955 for 10 days, what more is there to say?
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I've only used Alamo at Los Angeles Airport. Self-service car pick-up, no lines, no checking of driver's license, no fuss, no upselling.
Read More >Jacqueline Huggins
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Upgraded the car model with additional cost; there was also some upselling.
Read More >Natalie Springhall
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff at Alamo did not push for insurance sales, and the procedures were handled very quickly and smoothly.
Read More >Theresa Needham
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good, very good.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
High service efficiency. However, at some small airports, we had to switch cars and ended up being downgraded. There were upgraded cars available, but they stayed in those cars with air conditioning on instead of giving them to us.
Read More >Joanne Spencer
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Pretty good, the pick-up was quick.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.
Read More >Porter Lindberg(h)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very polite, extremely satisfied
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
The car pickup process took quite a long time, and the procedure to change cars during the trip was cumbersome and inefficient, which forced us to alter our itinerary. However, the return process was quick and simple, although the shuttle intervals were somewhat long.
Read More >Florence Tennyson
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Many alternative vehicles.
- Long wait time for the shuttle bus; various sales promotions.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
I rented a Jeep Grand Cherokee, but at pickup, only the Compass was available. When I asked the staff, they just said the Grand Cherokee was all rented out, and I had to choose from the available models.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Limited selection of compact cars
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied.
Read More >Leo MacPherson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
We chose a service at the store that allows returning the car without a full tank, which saves time. However, we found out that the remaining fuel is non-refundable. We can accept this, but it would be better if it was mentioned online.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fast and convenient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The rental car company's service was quite good.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
A very reliable company with a large fleet of vehicles. Friendly staff and quick procedures. However, sometimes there are long queues due to the high number of customers.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The procedures are quite simple, which is great. It would be even more convenient if the self-service system had a keyboard for car rental customers! The staff typically suggest upgrades or insurance purchases. They might seem displeased if you decline, but it’s understandable.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Not bad
Read More >Selena Katharine
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The airport shuttle bus takes you directly to the location, which is very convenient. The store has many self-service machines for picking up the car, making the process very easy without long lines. You print out a slip, and a dedicated counter will handle the process. They don't constantly push insurance, and the staff is very friendly.
Read More >Booth Whittier
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Overall, it's pretty good but the wait time is quite long, and the self-service machines are not very user-friendly.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Efficient service, a wide range of vehicles, convenient and fast.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
A cost-effective rental company with good service.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
I booked and paid for the full insurance on Zuzuche. After queuing and handling the paperwork at the store, the staff said there was no Chinese navigation for mid-large SUVs. I asked if it was free, and they said only English was free; Chinese navigation would cost $85 for 4 days. They also said they would give me a good car if I paid an extra $156 to get Chinese navigation for free. Originally, I booked a mid-large SUV, but the store said they'd give me a class 4 vehicle. Zuzuche doesn't categorize cars that way, making it hard to distinguish. They actually gave me a Ford SUV. It feels like even though I paid in full, I had to pay an additional $156, effectively doubling the rental cost. When returning the car, I raised my concerns with the staff, and they only waived $50. So, Zuzuche, please give me an explanation. I called today, but nobody answered, constantly directed to automated services. Please give me a response.
Read More >Ford Middleton
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient. Twice returned the car, each time took less than 30 seconds.
Read More >Gwendolyn Elinor
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
This is a great car rental company. I'll keep using Alamo on my next trip to the US this year. (^_^)
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There were too many people, and the waiting time was very long.
Read More >Doris Ingersoll
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good! Felt great! Convenient and fast!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Not bad, they upgraded me to a BMW X3
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There were many people, but the self-service machines made the process quite simple.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
When we arrived, they changed our car to a small SUV, saying there was an error on the website and the requested model was not available. Due to our tight schedule, we couldn't spend much time communicating. However, it seemed deceptive. Please update your website information as soon as possible.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The car's condition is good, but the model differed from the reserved one, and it was slightly smaller.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
Very poor experience. We had to wait an hour at the airport for the rental company's shuttle bus, while Herz's shuttle buses came by at least ten times. Once we got to the rental hall, we had to wait another hour and a half in line before it was our turn to complete the paperwork. We had booked a Jeep Grand Cherokee or similar, but the best they had at the lot was a Ford Edge, and there was only one of those left. Most of the available cars were Jeep Compasses. In the end, we ended up with a Nissan Rogue. This was an absolutely awful car rental experience!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very close to the airport, with convenient shuttle bus service. Quick and easy car pick-up and return process, excellent service, highly recommended.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
We reserved a mid-to-large size SUV, either a Jeep Grand Cherokee or similar, but only a Jeep Compass and Ford Edge were available. They downgraded us without a price reduction and promoted many extras like upgrades, GPS, and insurance.
Read More >Bernie Faraday
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good, no need to queue. You can complete everything on self-service machines and then choose a car in the parking lot. I will rent from ALAMO again next time, great value for money!
Read More >Beatrice Daisy
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Reserved a mid-to-large SUV Jeep Grand Cherokee or similar, but only JEPP Compass and FORD EDGE (rental car introduction says similar level should be Explorer) were available. Downgraded without price reduction, lots of upselling, such as paying for upgrades, GPS, insurance, etc.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
I booked a Grand Cherokee through Zuzuche, but ended up with a standard-level Jeep Cherokee!
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Booked a mid-to-large SUV like Jeep Grand Cherokee or similar, but only had a Jeep Compass available. There were downgrades without price reductions and a lot of upselling, such as paying extra for upgrades, adding GPS, and extra insurance.
Read More >William Bertha
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The cars from Alamo are excellent, very new, and I'm very satisfied!
Read More >Lindsay Smollett
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
I was forced to purchase an extended protection plan for $100.55 and was deceived into thinking it was mandatory in California.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The self-service process at the store is quite convenient and fast.
Read More >Wanda Copperfield
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Convenient shuttle service, the process from registration, payment to car pickup was simple. However, the lack of Chinese service slightly reduced the overall quality.
I noticed that quite a few Chinese people rent cars, so I suggest that Zuzuche recommend Alamo to set up a Chinese service counter or increase Chinese contracts, which would make it perfect.
Read More >Rosemary Godwin
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
We booked a JEEP Grand Cherokee or similar like the Ford Explorer online, but the staff told us only Santa Fe was available, and there was no negotiation. They were very impatient.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The car provided was not the one I booked online. Not only did they fail to offer a free upgrade, but they also downgraded the car without reducing the price. I was very dissatisfied. Due to fatigue from traveling and a tight schedule, I didn't argue with them.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
This rental experience was excellent. Drove 5500 kilometers without any issues. Vehicle exchange took only 1 minute. Amazing!
Read More >Susanna Tomlinson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
A very convenient and comprehensive company with many employees assisting customers in the lobby.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Not bad. After returning the car, they even drove us to the hotel. Don't forget to tip!
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
There were too many people, everyone was renting cars at the machine and then adding drivers — exhausting. Plus, the car I got wasn't what I reserved, so it was a scramble to get any car I could. From now on, I'll just book the cheapest car to avoid wasting money!
Read More >Odelette Effie
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Just average
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Overall good, but the confirmed car model was not available.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The waiting line for car rental paperwork is understandable due to the high number of people, but once the paperwork is done, picking up the car is quite convenient. There are many cars to choose from, which is great.
Read More >Leonard Clark(e)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very quick, satisfied
Read More >Cliff McCarthy
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Overall, the car rental experience was very satisfactory. The price was affordable, and the car we rented was almost new with only around 1200 miles on it. There was a gas station nearby the store, and the pick-up and drop-off procedures were smooth. We purchased the most comprehensive insurance on QEEQ, and at the store, we only bought an additional $4.99 Roadside Assistance Protection (RAP), which is optional. After returning the car, we conveniently took the Alamo shuttle to the airport.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The company has a lot of vehicles, great service, low prices, and the model I chose exceeded my expectations. Thumbs up.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great car condition and high efficiency.
Read More >Dolores Hemingway
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The service was great! Plenty of cars! However, I did not get the Grand Cherokee I reserved. Clearly, it was available but they didn't give it to me! This is really unacceptable.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car rental process was very efficient. Supports returning the car at a different location with no extra fees. Allows adding a second driver for free.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Renting and returning the car were both very convenient, especially with the shuttle service at the airport.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The company provided good service. The windshield was damaged halfway, but the store handled it promptly.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The counter service attitude was average because I didn't buy extra insurance or upgrade the car! They kept saying the car I booked couldn't fit my luggage. When I said 'have a try, OK?' she finally stopped talking! In fact, there was plenty of space! Returning the car was easy, and the service was good and efficient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good, their prices are mid-range.
Read More >Douglas Bunyan
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Not bad
Read More >Jessica MacArthur
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
Efficiency was low, and the wait time in line was long.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Everything was good, except the counter staff didn't smile. Maybe it's because our English isn't very good. They were nice to foreign guests.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfied, already recommended to friends.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
I rented from this company before and was never forced to buy extra insurance. This time, the staff insisted on it, and I couldn't get the car without buying the extra insurance.
Read More >Julian Kennedy
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
I picked up the car at the counter, and the staff kept trying to sell me additional services. Fortunately, I couldn’t understand him!
Read More >Parker O'Connor
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good~
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The 24-hour service was excellent, the staff at pickup were very friendly and attentive, the car was in good condition, new and got a free upgrade, returning the car was easy, there was a gas station nearby, overall a great experience!
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
ALAMO's basic services are adequate, with shuttle buses and decent online customer service. However, they didn't provide sufficient information about the car and its location. The parking lot staff were also inadequate and unclear, merely suggesting to pick any car. Follow-up inquiries about refueling were difficult as their phone lines were almost never answered.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The store is big. The car I reserved (similar to RAV4) was unavailable, and the front desk offered me a Kia. I reluctantly agreed, but later in the parking lot, an employee informed me that I could choose any SUV. I picked a GMC, which consumed more fuel. The return process was seamless despite my concern; they just checked the fuel gauge, and I was done in under 5 minutes. The pick-up and drop-off process was very straightforward. I am not sure if there will be any charges.
Read More >Maxwell Daniell
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
They deceived us by claiming the compact car couldn't fit two pieces of luggage, and forced us to upgrade at triple the price.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Both pick-up and return were very convenient. The pick-up can be completed on self-service machines, saving time from queuing, very satisfied.
Read More >Letitia Taylor
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's very convenient to take the free shuttle bus with Alamo signs from the airport to the rental location.
Read More >Ferdinand Bart
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
You might have to wait in line for a while. However, if you're lucky, you can get a free car upgrade.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
I paid in full online, but the store staff informed me that in the LA area, it's mandatory to buy personal insurance or you can't pick up the car. I rented the car for about a month, which cost roughly 700 USD, but they mandated purchasing insurance for over 500 USD. Has anyone else encountered this requirement?
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
The old man at counter 3 was pushy about insurance and seemed impatient with Chinese customers.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
The staff at this Alamo location will try to sell you insurance and other services you didn't purchase. It's up to you to decide whether to buy them or not. The problem is: I booked a 'compact car' (Nissan Versa or similar) through Zuzuche, and the staff said it was too small (I only have two people) and suggested upgrading to a higher class for an additional fifteen dollars per day. I agreed, but when I went to the garage, I got a 'Ford Focus,' which is also listed as a compact car on Zuzuche's website. Why did I pay extra for an upgrade yet still get the same class of car? I think this location takes advantage of renters' unfamiliarity with car models to deceive them into paying for unnecessary upgrades. I've rented from many companies through Zuzuche and have never encountered this problem elsewhere.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Overall good, a wide selection of vehicles available.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good. The front desk was very efficient, and there were no additional insurance sales. The car was nice as well, with a variety of vehicles to choose from. Highly recommended.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Probably because of the relatively low price, there were a lot of people, and it took almost an hour to get everything sorted.
Most importantly, when I provided my booking reference, they said my reservation number had already been used.
It took a long time to resolve the issue with the staff. I wonder how others would handle this if they're unable to clearly express the issue in English?
QEEQ needs to improve its coordination with overseas car rental companies.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
There were a lot of people, and I had to wait in line for over half an hour. The paperwork was quick, though. Once done, they just send you to pick up the car without giving you anything. I found out by asking that the keys are already in the car!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo Car Rental is indeed excellent. Their complimentary shuttle bus is blue.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There is a shuttle bus, and it takes about 15 minutes to get there.
Read More >Wanda Copperfield
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Great, many car options. Return was fast and they even helped with my luggage onto the shuttle bus. Nice.
Read More >Elmer Frederick
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The return process was very quick.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Returning the car was very convenient, and the rental price was reasonable. Overall, the rental and driving experience were quite comfortable.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The queue was organized despite the large crowd, and the hall was spacious.
Read More >Mandel Rebecca
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Cost-effective and convenient to pick up the car.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
Used the self-service, very convenient. The entire process was in Chinese, and there was no upselling. Just take the car by yourself, very convenient. When returning the car, the young man handled the procedures very quickly, and then at 11:30 PM, he even drove us back to the hotel. There were two of us, so we voluntarily gave a $4 tip as a thank you.
Read More >Werner Bloomer
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
We were informed at pickup that we had to confirm the order at the self-service machine. The good thing was that the machine had a Chinese language option. However, for some reason, it would log out halfway through inputting the information, so it took nearly 40 minutes to complete. This was quite frustrating. Everything else was fine, and although the staff couldn't help much, they were very polite.
Read More >Hamiltion Timothy
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient, orderly, and efficient.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
First time using this company, the service was pretty good, the car options were even better than my customized selection
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff were very warm and friendly, and the self-service car rental process was very convenient. Returning the car was quite user-friendly as well.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
After a window smashing incident, Alamo's service was very prompt and efficient, with no extra costs. Fortunately, we didn't follow QEEQ company's customer service suggestion to privately fix the window at a repair shop. Otherwise, we'd have to bear the cost of the car window on top of the significant loss from our stolen luggage.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The store is not far from the airport. The shuttle bus is very convenient, and the self-service car pickup is very easy to use, saving time waiting in line without having to endure various promotions.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
A good company. They have self-service machines but our credit card didn't work, so we had to queue.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Originally booked a Chrysler 200, but found that the trunk wouldn't lock when closed, making it accessible to anyone from the outside. The staff couldn't solve the issue and no free upgrade was offered, so we had to switch to a Hyundai. Very disappointing!
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The return location in San Diego is not easy to find. We circled around several times before finding it.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The return process was very simple, just a few steps away from the airport shuttle. However, there were not many SUV options.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
A very good car rental company.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picked up the car from the kiosk, very convenient and fast! Purchased CDW and EP during the rental, there was a 50cm crack on the windshield when returning the car, no need to pay, return was done in a minute.
Read More >Webb Thackeray
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.
Read More >Alston Cecillia
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Affordable and very convenient.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Overall, it was okay. Since this time we had a family of four (three adults and one child) with three large suitcases, the attendant strongly recommended an extra-large American car, a Chevrolet. As smaller-sized Asians, we had to climb into the car. Of course, the cost skyrocketed from over 4000 for 16 days to over 8000, doubling our budget. If it weren't for the car's navigation system being very helpful for this trip to the western USA, it would have felt like an upsell. Returning the car was relatively easy!
Read More >Cornelia Elizabeth
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
I am very satisfied with ALAMO in most aspects, but the professionalism of the counter staff at this branch was disappointing. Here are the details:
As soon as I entered the store, I saw the model I had reserved--the Grand Cherokee. However, when handling the paperwork at the counter, the staff told me that this model was unavailable and recommended the Cadillac SRX instead, claiming it was a better car but would cost an additional $600 (more than 50% of my total rental cost). I immediately mentioned that I saw a Grand Cherokee at the entrance, but the staff then told me that it was the luxury version, at the same level as the SRX, and could not be counted as the model I had reserved (I really do not understand why the rental price should vary based on the configuration of the same brand). Despite my multiple arguments, he still could not rent me the Grand Cherokee at the entrance, so I had to proceed with paperwork for a different model similar to the Grand Cherokee. However, when I got to the parking lot, the staff responsible for handing over the car pointed to the Grand Cherokee I saw earlier and said, 'This is the one.' I could hardly believe it and confirmed again, 'Is it this one?' He affirmed, 'Yes, it is.' This really made me furious, but considering it was nearly midnight, I decided not to argue with the counter clerk and happily drove off in my ideal model--the Grand Cherokee, completing my 15-day self-drive trip in the US.
The Grand Cherokee I rented was a 3.6L V6 (which should be the mid-range model of the Grand Cherokee; I saw many Chinese tourists driving high-end 4WD Grand Cherokees, and I'm not sure if they were renting the same type of car or if their rental prices were similar). I was very satisfied with the car's appearance, space, newness, and power, which added an unforgettable impression to my trip in the US.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
It is quite convenient, and the procedures are not very complicated. However, I originally wanted to use the self-service machines in the lobby, but twice I got to the last step and it said I needed to go to the counter, wasting a lot of time. The response of the self-service machine was also quite slow, and the information required was a lot and mixed. I encountered a female staff at the counter, her attitude was very bad, she seemed to be Mexican. But another African American guy had a good attitude. The customer service staff in the lobby are generally good.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Overall, it's quite convenient, and the procedures are not very complicated. However, I intended to use the self-service machines in the lobby, but both times at the final step, it said I needed to go to the counter, wasting a lot of time. The self-service machines are also quite slow and require a lot of input, making it cumbersome.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Smooth process and quick car pickup!
Read More >Douglas Bunyan
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
The American rental process and efficiency are quite high, but due to peak times, the staff were busy selling insurance, resulting in a wait time of over an hour. We arrived at 4:30 PM and got the car close to 7 PM, which was quite exaggerated. Additionally, the pickup process was a bit chaotic as the car model differed from the order, and it wasn't clear if the car was in the same class. The external staff were few and couldn't provide a clear explanation. The car condition was just average; you have to pick one yourself. The return process was efficient. We arrived early, afraid of delays, but the return process was very fast.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
Clearly selected a mid-to-large SUV on the website (more expensive) but was given the option of a compact city SUV (listed at a lower price) upon arrival in the US. The time spent waiting for and choosing the car was included in the rental period. Despite this, I managed to choose a newer car (with lower mileage), but ended up paying extra for a higher-grade vehicle and wasted 40 minutes waiting for it.
Read More >Frances Browning
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
I always rent from Alamo, many times now! They are very good, with cheap prices and no issues. The only dissatisfaction is that every time I book a Jeep Grand Cherokee model, I've never once received it. This time, I saw one parked and wanted to take it, but the staff said I'd have to pay extra! I don't know if it's a problem with the rental platform or Alamo, but if you can't get this model at the listed price, don't mislead us. Booking a Grand Cherokee, only to be offered a Jeep Compass, is not the same class of vehicle! Very dissatisfied. Ended up with a Dodge Journey SUV.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Compared to other companies, there are more car models, quick service, and clear GPS.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The service is average, and there is no Chinese support. I showed my U.S. driver's license but was told I had to use my Chinese driver's license, which I didn't understand. The vehicle was in poor condition, with a low mileage but constant strange noises, and a warning light remained on, making me uneasy. There was no service in the car pick-up area, and it took me a long time to find the car, which was inconvenient. I previously rented from Avis, and their service was better than Alamo's in many aspects. Today, I was also charged a $40 fine, of which $13 was Alamo's service fee.
Read More >Martha Orlando
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There are several self-service kiosks, staff assistance, and clear instructions.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
When we arrived, it wasn't crowded. There were two counters open, and we went directly to handle our reservations. They told us that the reserved Dodge MPV was not available, only a similar Kia, but it was smaller. We could pay extra for a larger MPV or a similar Toyota, but we declined and chose the Kia. When we asked the staff where to pick up the car, they said we could take any car we wanted. We were shocked when we saw all the parked cars, including the reserved Dodges, one Kia, and one Toyota. After comparing all three, we realized the Kia was actually the best option. It's funny; Americans can be tricky too! Also, the car return process was quick; the staff just took a quick look inside and it was done.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Alamo is one of the larger car rental companies in the United States. Once you exit the airport and follow the signs, you will see the queue for the car rental company's shuttle bus, and the wait time is not long. The efficiency at Alamo's store for picking up and exchanging cars is quite high, the procedures are simple and standardized, which is something domestic car rental companies could learn from.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Easy return, quick pickup, had to queue for paperwork
Read More >Georgia Stuart
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
Very long queue, had to wait a long time. Luckily, there were self-service machines available. The car model didn't match the one in the order at all. It seems like orders made through the agency with discounted prices receive this kind of treatment.
Read More >Elizabeth Longfellow
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car had an issue, but they replaced it without any fuss.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The store service is very efficient.
Read More >Malcolm Rutherford
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Clean and organized
Read More >Taylor Cook(e)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picking up and returning the car was very quick and convenient. Ten thumbs up!
Read More >Paula Winifred
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
It would be even better if there were instructions and guides in Chinese, since there are many Chinese and Chinese-speaking customers in Los Angeles.
Read More >Elva Nathaniei
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo's service was unexpectedly good. They offer self-service car pickup, although I used the counter. Self-service is probably very convenient during busy times. The car was in good condition, and you can choose your model within the same category, which is a nice touch. Maybe because I bought full insurance on QEEQ, there were no extra sales pitches like before.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Overall, the evaluation is quite good and satisfactory, although there was noticeable upselling of insurance by the staff during car pickup.
Read More >Nydia Huntington
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
The front desk staff tried to sell additional insurance and their attitude was average.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Not as enthusiastic as before, constantly recommended more expensive cars and made us buy additional insurance
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service attitude was very good, the procedures were handled quickly, and we could choose the car ourselves. We were able to get a Jeep with less than 10,000 kilometers, which was great.
Read More >Vincent Cocker
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The car keys were left in the car for us to pick up, but we didn't understand that initially and wondered why we weren’t given the keys directly. This should be explained more clearly. We felt quite clueless at first.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The store is easy to find, not many people in line, and the paperwork is simple. Returning the car is very efficient, it only takes 5 minutes.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was great, but the car exchange point in downtown San Francisco was hard to find. However, it’s not easy to find anything in San Francisco because of the one-way streets and complex traffic rules. It took me 30 minutes to find a spot just 300 meters away. I recommend returning the car at the airport if possible.
Read More >Zachary Congreve
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Standard level of service
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Wide selection of vehicles, overall good value for money.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I really like Alamo's branch at LAX. The cars are new, and the service is good!
Read More >Abigail Harrod
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Toyota RAV4, the vehicle is very new, with just over 14,000 miles. A very good car rental company, quick pick-up and drop-off processes, very efficient. Will definitely choose Alamo's car rental service again if I have the chance.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Auto pickup was very convenient, but the return time was quite long. It could be because it was night and only one counter was open.
Read More >Cornelia Elizabeth
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Service was good. Our car had an air conditioning issue, so we swapped the car at a nearby location. The cost was recalculated after an appeal at the rental location.
Read More >Pag Christiana
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
This was my first time driving in the USA. Initially, I chose an English website but was worried about communication problems, so I switched to QEEQ. The experience was excellent; everything went well, and there was free GPS. The only downside was that QEEQ couldn't assist us with getting a better price when we upgraded the car mid-trip. I hope QEEQ can offer better deals for mid-trip upgrades in the future.
Read More >Camille FitzGerald
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service machine saves queuing time.
Read More >Nathaniel Kell(e)y
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient, you can choose the car you like, and the service is very friendly! The key is that the car is very easy to drive!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
When we went to pick up the car, it wasn't crowded, and the customer service was pretty good. However, when returning the car, we noticed there were a lot of people renting cars.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Direct and straightforward, got the car immediately without any upselling. It might be because I had all the documents printed out. I recommend having everything ready before going.
Read More >Fitch Euphemia
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo and National share the same location, and the cars are interchangeable. At the self-service kiosk, you can print the contract in about 5 minutes, then take it and choose your car. We rented a luxury car and initially saw only a Volvo S80, which was nice but we were expecting something like a Cadillac. We asked the staff, and they kindly checked for us, eventually bringing out a freshly cleaned Infiniti QX60. It turned out to be perfect for long trips over the two weeks.
Read More >Gladys Sainsbury
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Renting the car was quick. There were quite a few people, but the process was short. After a few brief questions, we could pick up the car. The parking lot was huge, with various types of cars. Since I had a reservation, I went straight to my car and drove off. It was a yellow Camaro, a soft-top convertible. The interior had a pleasant scent and was very clean, almost like a new car.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient, self-service car pickup available, and plenty of gas stations around.
Read More >Ophelia Housman
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.
Read More >Douglas Bunyan
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
Long waiting time
Read More >Matthew Horatio
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
I still prefer Alamo for car rentals in the USA. The office is spacious, with self-check-in and self-service car selection. You can choose your favorite and familiar compact model from several options when picking up the car. Returning the car is quick!
Read More >Bblythe Brooke
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pickup and drop-off were very convenient, although the shuttle service at the airport wasn't as frequent as with bigger companies, usually around a 15-minute wait.
Read More >Antonio Lancelot
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car was quite new, and the service was excellent.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo in Los Angeles is good. I rented a standard car, but it seems the company didn’t have this model, so I ended up choosing a Camry from the full-size options.
Read More >Salome Wheeler
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The machine input the wrong birth date and couldn't be changed. Had to go to the counter. Hope it can be fixed.
Read More >Rita Galsworthy
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
I booked a large MPV on the website, and the estimated total cost was more than 4,000 RMB. When I picked up the car at the rental company, they asked for my credit card. I repeatedly confirmed with the staff that the payment had been made online. They assured me that the car had been paid for and the credit card was only for potential additional charges. When I went to the car lot, all the cars of the same series were parked together. The staff directed me to the pick-up area and matched my order with one of the cars. There were 7-8 cars including Dodge, Kia, and Chrysler. There was also a Sienna, and I asked the staff if I could take it. The staff said any car in that row was fine. I was happy and didn’t think much of it since they confirmed the payment was already made online and said I could take any of the available cars. I drove off, but later I found out when returning the car that I was charged an additional 5,000 RMB. They said it was for a car upgrade, which means the total cost was now 10,000 RMB instead of the planned 4,000 RMB. It's really not cheap. If I had chosen an upgrade myself, I'd be fine paying more, but they charged me without my consent. I don’t think anyone can accept this. I hope others are cautious when renting cars in the future. This was my first time experiencing this in my three trips to the U.S.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set.
The staff are very enthusiastic.
Read More >Spring Willard
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Communication was not smooth enough, the replacement car was not as good as the original one, and I had no choice, so it was quite confusing.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The staff was quite enthusiastic. When renting the car, they asked if I needed road assistance insurance. I said no, and they didn't push further. Very satisfied!
Read More >Mandy Hawthorne
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service attitude was excellent, and the vehicle was great too. However, there was a slight issue with the charges. Besides the contract amount, an additional $10.95 was charged to my credit card about a week after I returned home. I'm not sure what this charge is for. I specifically asked during the car return if there would be any extra fees. Please help me inquire about this with QEEQ, thank you.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfied, the car model is good and relatively new.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The company is professional, has good service attitude, and the car is in good condition.
Read More >Beryl Wollaston
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service, the car was very new, and there was no hard sell on insurance. Highly recommend.
Read More >Bernard Sara(h)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Cheap, convenient, semi-self-service pickup, simple procedures
Read More >Dolores Hemingway
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
There are many customers renting cars. If you know how to use the self-service machine, you almost don't need to wait in line. I rented a Nissan Altima, which has average condition with over 30,000 miles on it. The car has a noticeable alignment issue and hasn't been well-maintained.
Read More >Raymond Moulton
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The number of airport shuttles is relatively fewer compared to other companies, but everything else is great. The self-service kiosk for picking up the car is very convenient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient. As soon as you exit the airport, you can see the shuttle bus going to the car rental company. The driver is very friendly and actively helps with the luggage. At the rental company, everything is done through automated kiosks, which is fast and convenient. You can go directly to pick up the car, very impressive.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
This company is very good, their service for changing and returning cars is excellent.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The self-service rental machine is very easy to use and convenient, saving the trouble at the counter.
Read More >Vivian Crichton
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The staff were very friendly, the car was in great condition, and pick-up and drop-off were fast and convenient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
1. We arrived at the car rental spot at the airport in the middle of the night, and there were still two counters open, which was great. It takes about 5 minutes to wait for the shuttle bus from the airport to the rental location.
2. The staff were friendly and not pushy. They only asked if we wanted to upgrade the car and recommended the very practical TravelTab (a Samsung Galaxy that functions as a phone, navigation device, and Wi-Fi hotspot).
3. After completing the paperwork, you go to the parking lot to choose a car. All the cars of the class you booked are parked together with the keys in the cars and doors unlocked. You can pick any car and drive away.
4. There were many options available across different car classes. The cars were new, well-maintained, and clean inside.
5. When returning the car, despite not having a full tank because the gas station was far from the return point, the staff said it was fine, which was very considerate.
Read More >Veromca Juliet
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo is excellent. They have no mileage limits and no restrictions on where you can drive within the US. The service is also very good. Highly recommended!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied, highly recommended. Good attitude.
Read More >Lillian Scripps
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Very good
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Except for a minor issue with the rental, everything else was great, especially returning the car, which was super convenient and quick!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
1. The airport shuttle vehicles are convenient and easy to identify, which is great for first-time visitors to the US. There are pickup points at every exit.
2. The pick-up and drop-off procedures are straightforward. Picking up the car took about 15 minutes due to some questions about options, but once done, we headed out to pick up the car and left. For drop-off, we drove to the inspection area. Although it was 8 PM and there were queues, there were many inspectors and the process was quick, with the inspection and receipt printed within 2 minutes. No further waiting was needed.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
At LAX, the entire car rental process is self-service and very convenient, no need to queue. There are staff available nearby to provide help and guidance. I used to use BUDGET, but I’ll switch to ALAMO from now on, very satisfied. The order was for Toyota Corolla or similar, but I got to choose the car myself and picked a Chrysler 200. After a day of driving, the oil light came on, so I went back and exchanged it for another of the same model with only 9000 miles on it. It was very comfortable, and the price was unbeatable. Drove for 10 days, very comfortable. Highly recommend using QEEQ for bookings, the prices are really good, cheaper than other websites I’ve used before.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was great, and the vehicle was excellent.
Read More >Ursula Partridge
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
There are many cars and they are all quite new. The process of picking up and dropping off the car is simple and convenient. The only downside is that the shuttle wait time from Los Angeles airport to the rental center is a bit long.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The entire car rental process was very convenient, and the staff were extremely patient. They answered all our questions one by one. Very satisfied.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The company is pretty good, with warm and convenient service. However, during this rental, the counter staff kept insisting on adding insurance, saying that the previously included insurance did not cover crashes. Thinking of many people's complaints, I insisted on not buying, and found out it was the right choice.
Read More >Newman Herbert
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was excellent, and the process was clear and smooth.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Friendly and simple procedures
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
We rented a 7-seater minivan for four adults and three children, but the trunk couldn't fit three large and two small suitcases. It was Christmas holiday season and renting a car on the spot was very expensive. We managed by squeezing one large suitcase between the seats for three days and booked another vehicle through the QEEQ website. The on-site price was nearly six times higher than the online quote. Thankfully, we didn't act impulsively. Due to flight delays, we picked up the car a day late and the rental was just under two weeks. After returning home, we found an additional charge of over 50 dollars compared to the website quote. After contacting QEEQ customer service, the car rental company claimed that since we didn't complete the second week, they charged on a daily basis for the second week. After explaining the flight delay, QEEQ's email didn't clarify our situation, and the rental company rejected our claim again. Finally, we directly emailed the rental company, detailed our situation, and received a quick response. They admitted their mistake and refunded the amount to our credit card.
Read More >Clyde Zephaniah
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picking up the car early will incur additional charges in USD, which the front desk won't tell you! Later, I mentioned I wanted to pick up the car early but also return it early. The American staff didn't charge extra then! The car was in good condition!
Read More >Janice Christy
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >Colbert Peacock
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Super convenient! Excellent service! Will come again next time!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was enthusiastic and patient, even though communication was difficult due to language barriers. They explained insurance costs but did not push any recommendations or charge unnecessary fees.
Read More >Lauren Margaret
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good, smooth process, enthusiastic staff
Read More >Fitch Euphemia
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Staff efficiency is low, it takes too long to complete the paperwork, please speed up the process; everything else is fine
Read More >Rebecca Eleanor
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
A very good company
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The service is good, but the waiting time in line is quite long.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >Mortimer Adams
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Simple and convenient, almost no preparation needed for self-service car pickup.
Read More >Abigail Harrod
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and friendly. They helped us with our luggage without expecting tips. They even allowed us to place large items (like a golf bag) near the front door. There are also self-service options for the paperwork.
Read More >Truman Colclough
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service with many locations in the USA
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
It was great, the entire pickup and return process was very smooth and fast, with excellent service.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was good and the procedures were simple. But at the counter, the staff added an extra $15 per day for insurance. The car was new and had only 1200 miles on it.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Great service!
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Convenient, fast service, and they even provided a business car to take us to a nearby hotel.
Read More >Trista Cromwell
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Extremely satisfied. We showed the order, driver's license, and credit card at the counter. After verification, they directed us to the parking lot to choose a car. There were 5 cars available, and we chose a JEEP that had only run for over 16,000 miles. The car was in great condition. Very satisfied.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service
Read More >Donald Dickens
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
So far, I'm satisfied. Not sure if there will be any fines later, though. Haha.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo's service was excellent, from the bus driver's assistance to the quick and easy car exchange process. The car's condition was particularly impressive and pleasantly surprised us.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I must say, it was excellent. The car we picked up was brand new with only 780 miles on it. Our FORD ESCAPE was upgraded for free to an EXPLORER. We drove 4000 miles and were very satisfied.
Read More >Evangeline Den(n)is
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
At the beginning of the rental process, they asked us to pay an additional insurance fee, but after negotiation, they agreed not to charge any extra fees. Everything else was very satisfactory and convenient, allowing us to choose our preferred or satisfactory model from similar vehicles.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfied, but the fuel charge by the supplier is slightly expensive per gallon.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient and fast, very good service attitude
Read More >Parker O'Connor
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Customer service staff had an indifferent attitude.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The best car rental company I've ever used! I especially love the option to choose your vehicle, the self-service pick-up, and the super quick return process.
Read More >Lewis Hopkin(s)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Car rental services in the US are highly developed. We originally booked a 7-seater van online, but upon arriving at the Los Angeles branch, we found the trunk was a bit small. They allowed us to choose an 8-seater GMC with a bigger trunk and more space. They only charged us an additional insurance fee of around $150, and upgraded our vehicle for free. During the rental period, we had a few issues: a scratch, a flat tire, and a broken window from a thief. Each time, we called the rental company and they directed us to the nearest service point to replace the car for free, without any hassle. If this were in our home country, it would have been a much more troublesome experience. The service attitude was also excellent. Overall, this international car rental experience was very satisfactory.
Read More >Gustave Hughes
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
I received a white Chevy Cruze. The car indicated low battery voltage (13.4V) after ignition. I didn't pay much attention to it at the time. While driving, the voltage went up to 13.9V, then fluctuated between 13.4V and 13.9V. It didn't affect driving or ignition, but it did make me a bit worried.
Read More >Martin Richardson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and the service is also good!
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The staff who explained the car models to us was very unreliable. He told me the car I wanted was unavailable, even though it clearly was.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Just drove a Camry for 600 miles, the car was in great condition, and both pickup and return were very convenient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car was decent and the service was pretty good.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Convenient and fast, warm and attentive service, you can usually get a new car.
Read More >Justin Maugham
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
A fairly large company with a good selection of new cars.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good car condition, easy return process
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service car rental eliminates waiting in line.
Read More >Letitia Taylor
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Satisfied
Read More >Diana Coverdale
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service rental, no waiting, quick return.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The free shuttle from the airport to pick up the car was very convenient. The car was in excellent condition, and returning the car was also very easy.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied, the attitude was great.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fast service, fewer people, no upselling.
Read More >Rebecca Eleanor
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
The staff refused to give me a Grand Cherokee, claiming it was a higher class vehicle and required an additional fee.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The content to fill in for self-service car pickup is a bit much. Other than the inconvenience of input, it was generally okay.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted.
During the drop-off, they insisted that we write down the mileage, which was never required before.
Read More >Gustave Hughes
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good
Read More >Griselda Eddie
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very close to the airport, with shuttle service provided. The car pick-up and drop-off procedures were simple, quick, and convenient. I chose a black Jeep Grand Cherokee with only around 10,000 miles on the odometer. The car was in excellent condition and safely carried me for 6000km. Overall, I am very satisfied with Alamo. Five-star review, I will choose Alamo again next time!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good value for money, not bad!
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Alamo's shuttle bus was available not far from the airport, and it took about 15 minutes to reach the car lot. We queued up to complete the car rental procedures. At the counter, there was a dark-skinned man who looked like he might be Mexican. After verifying the documents, he asked if we wanted to buy insurance. Since we had already purchased full coverage when booking the car, we refused. He then claimed that the car we reserved was no longer available and recommended another car that would cost an additional $100 per day. We saw several Chevrolet Suburban SUVs, the type we reserved, parked in the lot, which made it clear that he was being difficult on purpose. After some arguments and taking photos of the cars in the lot, he reluctantly processed our rental.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I have been using this rental company for four years. Because I am familiar with them, I continue to choose their services.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very enthusiastic and thoughtful
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Impressed by American car rental service! They didn't even check when I returned the car, totally trusted me, and it felt great!
Read More >Philip Goldsmith
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Renting a car was very convenient. It was my first time renting a car for self-driving in a foreign country, and the whole process was very simple! The car was in excellent condition, which added a lot of fun to the journey. Returning the car was also very easy; I just scanned the code and could leave. It was great that the shuttle bus to the airport was seamlessly connected.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
This was my first time renting a car abroad through QEEQ (specifically near Los Angeles Airport, as there are no car rental agencies within the airport). The process was quite smooth. There are car rental shuttle buses at the airport that provide free transport to the rental agencies (make sure to get on the right shuttle for your agency). The frequency is high with shuttles every few minutes. ALAMO is one of the larger rental agencies. During the check-in process, they asked if I wanted additional insurance such as collision damage and passenger insurance. I opted only for third-party liability insurance with a coverage of 1 million dollars. There are three fuel return options: 1) Prepay for a full tank and return the car empty, which is the cheapest per gallon but only worth it if you return it empty; 2) Have the rental agency refuel upon return, which is the most expensive per gallon; 3) Return the car with a full tank, which is what I chose.
Read More >Nathaniel Kell(e)y
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
After getting off the plane, I was worried about not finding the store, but it was actually very easy to locate. The car was in great condition. I was concerned about finding a gas station, so I opted for the 'full tank' option, which wasn't very expensive. I can't remember the exact amount. Returning the car was also very convenient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pickup and return were very smooth, and the car was in great condition.
Read More >Mignon Archibald
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service, convenient and quick, very user-friendly. The car showed a fault warning halfway through, so we swapped it for another one in Las Vegas. ALAMO's service was excellent!
Read More >Ford Middleton
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Great, easy car selection, and the car was in excellent condition!
Read More >Malcolm Symons
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The self-service kiosks are very convenient.
Read More >Cornelia Elizabeth
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent car rental experience, everything was done in just ten minutes.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
I booked a Grand Cherokee or a similar large SUV, but ended up with a relatively new Nissan X-Trail. The Alamo staff didn't allow us to use the parked cars because they were considered a different class. Haha... Anyway, the X-Trail I got was quite new and in good condition, but it felt underpowered in the US.
Read More >Abigail Harrod
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good, fast service
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Too few airport shuttle buses to pick up and drop off customers. Waited 15 minutes at Los Angeles airport for the bus to arrive, while other companies had more buses. After returning the car in San Francisco, there was no shuttle bus available at all.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Easy to find, the car was very new.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good
Read More >Gilbert Foster
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Easy pick-up process, comprehensive service, and a wide range of vehicle models!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Car pickup and return were very convenient
Read More >Cornelius Gill
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The vehicle was in great condition, and renting was very easy.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
QEEQ is great, will continue to use.
Read More >Joanna Shakespeare
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Quick and convenient pick-up and drop-off, and the car was in good condition.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient and quite good
Read More >Lambert Southey
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
The Los Angeles airport branch is generally acceptable. Be prepared to use a Japanese car as a replacement if the Grand Cherokee is frequently unavailable.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very easy to find, great service, and cheap prices. Highly recommended!
Read More >Zebulon Abraham
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient and quick, easy to pick up
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's my second time renting from Alamo. I just asked if I needed a GPS, signed the contract, and picked up the car.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Very convenient. Just bring your printed order and necessary documents to easily pick up the car. The downside is the waiting time can be a bit long, and the car model you selected might not be available, prompting them to suggest higher-grade options for an extra cost.
Read More >Claude Kipling
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Renting and returning the car with Alamo was very convenient. The procedures were simple, there were many vehicles to choose from, and the condition of the car was excellent. A very good car rental experience.
Read More >Porter Lindberg(h)
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
It's acceptable.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
I booked a Jeep Grand Cherokee, but the parking lot didn’t have any and the other comparable models weren’t appealing. Even though I can accept other models of the same level, the selected one was the most attractive at the time of booking. Most SUVs don't have a luggage cover, so if you leave luggage in the car in outdoor parking for extended periods, the risk is higher in certain areas. The car rental companies I previously booked all provided a luggage cover.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service machine for car pick-up, multiple languages available, no hard selling!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Big company, excellent service
Read More >Curitis Steele
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was fast, and the staff were very friendly.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Hardly any waiting; went straight to the service counter after getting off the shuttle bus
Read More >Ingram Matthew
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Quick pickup, no hard selling
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
No need to wait in line
Read More >Nathaniel Kell(e)y
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Simple and efficient, attentive service
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The order was for a Jeep Grand Cherokee, but they use this car to attract attention and induce bookings. Upon arrival, they directly said they didn't have this car, and even said they didn't have a Santa Fe, which was in the same group. The staff kept emphasizing upgrading the car group. Unfortunately, I didn't stick to my decision and got persuaded into paying an additional 553.14 USD. There were no directions given either; I had to find a Dodge Journey SXT by myself in the parking lot. There were actually several Grand Cherokees parked, but they might not have been ready for rental.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service car rental, very quick.
Read More >Humphrey Marlowe
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
They only symbolically pushed the GPS option during pick-up, the rest was hard to understand. I went to the designated location to get the car. During return, they only checked the fuel gauge and took the keys.
Read More >Modesty Martin
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
This time we got a free upgrade. Originally we booked an economy car, but we ended up choosing from mid-range options like Camry and Chrysler. We went with the Chrysler 200, which was very comfortable with a large trunk.
Read More >Diana Coverdale
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Picking up and dropping off the car was very convenient and quick, and there weren't too many people. However, after returning the car, a charge was made to my credit card. After checking with the bank, I found out it might be for using toll highways. But there was no information or notification about this charge, it just appeared out of nowhere. They should inform us about the reason, provide the detailed bill, and then give us a receipt or invoice!
Read More >Boyd Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Rented from Alamo for the second time, good service. I brought my own GPS, so I didn't need their recommendation.
Read More >Maxine Commons
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient and Quick
Read More >Leona Sherwood
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
After arriving at Los Angeles Airport, we waited for the shuttle bus to the rental office. The driver even helped with the luggage. It took about ten minutes, very convenient.
Read More >Lambert Southey
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The rental company is good, but the wait in line was a bit long.
Read More >Mandy Hawthorne
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Provided a cheaper car, should refund the price difference.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
I chose Alamo this time. The guy at the entrance was very sharp and handsome, could definitely rate him full marks. But the lady handling the paperwork was not as competent.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Overall good, but the counter staff were unfriendly and tried to upsell insurance.
Read More >Heloise Esther
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good experience. After returning to Los Angeles from Dallas, I smoothly picked up the car and drove it back to my friend's house.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient. You can take the rental company's shuttle directly from the airport and arrive in just a few minutes. At the rental company, you can complete the rental process on a machine without needing to go to the counter. Both picking up and dropping off the car are very convenient.
Read More >Eileen Doherty
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Easy to find, big storefront.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
They made a mistake with my order and charged me over 500. I had to show them the order to fix it and finally got the right car type.
Read More >Natalie Springhall
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fast and efficient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good and convenient.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Returning the car was fast, but the provided return address couldn't be found using Google Maps or other maps commonly used in the US. It would direct you to another address 3-4 kilometers away.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
There is a shuttle bus from the airport to the rental company, which is very convenient. There are multiple service counters at the car rental place, and the waiting time is short. The service is enthusiastic.
Read More >Wanda Copperfield
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The company is large with a wide selection of vehicles and many customers.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
At Los Angeles Airport, you need to take the Alamo shuttle bus, which takes about ten minutes. The process went smoothly, although immigration took a bit longer. The car rental procedure was easy and you could choose from cars in the same category. Luckily, after some deliberation, we chose a GMC SUV instead of the originally booked Grand Cherokee. Returning the car in Salt Lake City was super convenient. Follow the Rental Car Return signs at the airport, park the car, and an employee will scan the vehicle with a handheld device, and that's it!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Clear and straightforward.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
A very good rental car company. There were no upsells, and the airport shuttles were frequent and convenient. The shuttle driver helped with carrying and placing the luggage. The rental center is not far from the airport, with 3-4 service counters where usually 1-2 customers are queued up in front. The rental procedures are not complicated. After the documents and credit card guarantee are checked at the counter, the rental form is printed and signed, and you can directly go to the designated car section in the parking lot to pick up your car. The keys are in the car, and you can choose any model in the same area. When driving out, you just need to show the rental form and driver’s license – it's very convenient.
Read More >Ula Eisenhower
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very Satisfied
Read More >Edward Francis
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
This is my second time renting from Alamo. Picking up and returning the car was very convenient, the vehicle was in good condition, and the trip was very enjoyable.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient and fast
Read More >Lewis Bartholomew
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was good, but they kept trying to sell me roadside assistance insurance.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff didn't try to upsell additional insurance and even suggested cost-effective packages
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The hall was very clean and tidy, and the staff were very professional.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
We rented and returned the car in Los Angeles; the service from Alamo was excellent—simple and fast. The transportation from the airport to the rental spot was very convenient. The staff were diligent, and I will use them again next time.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
They provided a brand new car with only 2 miles on it. The service was attentive. They were lenient with the fuel level upon return.
Read More >Pag Christiana
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The pick-up and drop-off process was very convenient, and the car was in good condition.
Read More >Spring Willard
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Due to a minor accident, we had to switch cars and paid quite a bit for the repairs.
Read More >Rosalind Wilmot(t)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service for picking up, quick return process, excellent service
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
When picking up the car, I was allowed to choose freely. I saw a Corolla and asked if it was okay. The staff said it was. It felt like an upgrade. Very happy.
Read More >Alston Cecillia
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Efficient and convenient pick-up and drop-off process, friendly service, allowing you to use the car with ease.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
I booked a Cherokee, but they didn't have one available and refused to upgrade. After insisting, they finally gave me a low-end model that wasn't four-wheel drive.
Read More >Daphne Lattimore
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Returning the car was very easy, the staff just checked the fuel tank and it was done!
Read More >George Anthony
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It was really convenient. Returning the car was also very easy, and the car we rented was very new.
Read More >Kimberley Howell(s)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Had an accident and ended up paying 2000. Driving in Mexico requires caution.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Good car condition
Read More >Muriel Aldington
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Offered an upgrade and waived fuel fees after issues occurred, warm service but not very efficient.
Read More >Arlene Christopher
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The airport shuttle is very convenient. Pick up the car in Los Angeles and return it in Las Vegas. All at the airport shuttle. Returning the car took less than a minute. Very convenient.
Read More >Douglas Bunyan
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient, fast. Great car rental experience
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
At San Francisco Airport, we noticed the tire warning light was on. The company immediately replaced it with a Chrysler. The service was excellent.
Read More >Pag Christiana
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Both picking up and returning the car were very convenient, the service was good, and the vehicle was very new with only 6000+ miles on it. I will choose them again next time.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfactory
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The car pickup in Los Angeles was quite smooth; DAN handled the car rental procedures without any hassle. When we reached the pickup location, there were no JEEP Grand Cherokees available, which was a bit disappointing, so we opted for a Nissan Pathfinder instead.
Read More >Bblythe Brooke
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient, fast, and good vehicle condition.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The process was convenient and fast, and the car was in good condition. However, as a first-time renter, I was persuaded to pay extra for a vehicle upgrade, which was completely unnecessary since there was no significant difference between the original model and the upgraded one.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and fast, I always rent from ALAMO.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good, the car was quite new, and you can choose a similar car yourself.
Read More >Vivian Crichton
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >Muriel Aldington
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car rental process was smooth, and no additional insurance was suggested.
Read More >Joanna Shakespeare
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Overall, it was okay. The first time, they didn't agree to change the car when the oil change light was on. The second time, they replaced the car because the windshield was damaged. When we returned the car, we paid, but the system showed we used the car for an extra day. We are still negotiating.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The rental store near Los Angeles Airport is a few kilometers from the airport. If there is no traffic, it takes just a few minutes to get there. We encountered peak traffic and it took us over ten minutes to get there. We arrived at 9 PM with over ten people in line, and it took about half an hour before it was our turn. The car rental process was completed in about ten minutes, with no upselling or hidden charges. You can choose between different brands within the same class when picking up the car in the parking lot. We opted for a Hyundai Santa Fe, which was larger than the originally booked RAV4. Returning the car was almost hassle-free; simply drive to the designated location, hand over the key, take the receipt, unload your luggage, and you're good to go. It was very convenient! Next time I am in the USA, I will definitely choose ALAMO for car rental again.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
No upselling of insurance. Not too many smiles. The process was fairly efficient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Renting a car at Los Angeles Airport is very convenient; you just need to show your passport, driver's license, and credit card for authorization. Returning the car is even easier: fill up the tank, go to the return point, and as long as there are no visible damages, you are good to go.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Car pick-up was very convenient!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-checkin was very quick
Read More >Clare Catharine
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff were very nice and professional.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient and efficient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car rental process was smooth, but the Grand Cherokee is hard to rent, so we settled for options like the Santa Fe or Dodge Journey.
Read More >Augustine Windsor
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
We are 4 adults and 2 kids, and rented a 7-seater SUV on a car rental website. When we arrived at ALAMO in the USA, they told us the trunk space wasn't big enough and asked us to pay $490 to upgrade to a Dodge minivan. When we requested to see the car, they said none were available at the moment. We called the car rental website's customer service to negotiate, but the rental company's attitude was very impatient. Because we were pressed for time, we had to pay the $490. Including the ¥4152 paid on the website, renting the car for 6 days cost over ¥7000. We felt cheated!
Read More >Florence Tennyson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service, professional and attentive
Read More >Diana Coverdale
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo was quite good, the car was in decent condition, and the process felt pretty standardized.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Returning the car was very convenient, and the shuttle service was excellent.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Extremely convenient
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The Chinese assistant helped us with the pickup, which was very convenient and fast. We specifically chose a Camry, but when we got to the store, there were not many good options for the same category. We ended up with a basic Jeep. It looked fine from the outside and had a mileage of several thousand, but the acceleration was very slow. On American highways, speeds are generally above 100 km/h, and to keep up, we had to press the gas hard, which was exhausting.
Read More >Vivian Ezekiel
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fast, friendly, and the vehicle was new and in good condition. However, the agreed-upon vehicle was not available. This is an issue with QEEQ.
Read More >Hayden Johnson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great and detailed service
Read More >Winifred Raglan
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
I had already purchased insurance on the rental platform but was still recommended insurance by the staff, which I agreed to in confusion, wasting money. The worst part was that the Chinese navigation device I rented was extremely expensive. I didn’t pay attention at the time, and the communication language barrier made it worse. I will never rent this kind of thing from the store again.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
The service attitude was quite average. During the process, the staff kept talking on their mobile phones and were constantly trying to upsell me to upgrade the car model. Although the rental company claimed to provide a car similar to the Grand Cherokee, that was not possible in the US. Upgrading to a Grand Cherokee required an additional cost, and I ended up with a Hyundai Santa Fe. If I wanted a Grand Cherokee, it would have cost an extra $30/day. A friend of mine, who followed the same route but arrived at a different time, was quoted $50/day for the upgrade. I arrived at the rental location at around noon in Los Angeles, and there were very few car options available. Most of the available cars were small SUVs with over 20,000 miles on them. The Santa Fe could hold four 26-inch suitcases. Overall, the car rental experience was very average and not very satisfactory.
Read More >Alger Constance
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car rental experience with Alamo was excellent!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient, there's a self-service kiosk.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
International company with standardized services.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
There were a lot of people in line, but you can use the self-service kiosk.
Read More >Prudence Kennan
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and straightforward
Read More >Osborn Nico(l)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Clean and good service attitude.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Acceptable
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I always chose them, but I will not choose QEEQ in the future.
Read More >Daphne Lattimore
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
VIP service, no need to queue
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's okay, the pickup was a compact JEEP SUV, called Compass domestically, not the Grand Cherokee.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Professional and fast
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Pickup and drop-off are very convenient, but the service details could be more specified
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Quick and hassle-free return!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Authentic and generous portions
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good, quite convenient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Economical and cost-effective
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Make sure to book your preferred car in advance on QEEQ. The rental office will suggest an upgrade, which is much more expensive than QEEQ!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
They are irresponsible. I have been paying fines from violations in Europe last year, and they offer no help in handling them! I'm still using your services, and you think this is acceptable?
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
If it's over 30 days, you can't use the self-service machine, you must go to the counter. The manual process was smooth.
Read More >Harold Kellogg
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picking up and returning the car was very convenient. The rental company has a large selection of cars, so there's plenty to choose from when picking up the car.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picking up the car was speedy and convenient with the self-service machine. Returning it was simple; the staff just made a quick inspection and if everything was fine, you just leave the keys and go.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The reserved car was unavailable, and the customer was forcefully upgraded to a vehicle nearly twice the original price.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The service attitude was very poor, and they demanded us to upgrade to a larger car and purchase additional insurance.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Normal
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
You can choose any car in the designated area of the parking lot without any staff present.
Read More >Vincent Cocker
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
This company is very professional. Initially, I booked the most basic car, but due to some issues, they upgraded me to a Buick at no extra cost. There was an additional fee for crossing the San Francisco Bridge, which was deducted automatically, and it was reasonable.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The service from the Americans was fine, but the waiting time for the car was a bit long. The car model specified in the app doesn't really match the one you get at the store. The store assigns cars based on their class, not the model. So, I booked a Chrysler 300C but ended up with a Premium Car category, with three or four options but not the model I wanted. I eventually got a Mustang. The app didn't provide the car I wanted, which is frustrating!
Read More >Gladys Sainsbury
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The shuttle bus stop is right outside the airport, taking you directly to the company. The shuttle driver was very friendly. The car pickup process was very smooth and the car was in good condition! Returning the car was very quick, taking less than a minute... And the shuttle to the airport is just twenty meters away from the drop-off point, making it extremely convenient! I will definitely rent from them again in the future.
Read More >Webster Benedict
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
There was a free shuttle from the airport to the car rental company, which was very convenient. The staff on the bus were friendly, but they do expect tips, which is understandable considering their hard work. The staff at the rental company were okay. However, there was one dissatisfaction: on the website, different prices were listed for small, medium, and large SUVs. But when we arrived, we found that as long as you paid for a 5-seat SUV, you could pick any car of the same specification. Had we known this, we would have paid for the cheapest SUV and chosen a bigger car. The parking lot had no management, and the car keys were left inside the cars. You just find your car and drive out to register at the exit.
Read More >Spencer Toland
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Thumbs up.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Takes a bit long
Read More >Beryl Wollaston
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
They promised a free Chinese GPS, but later said they didn't have any and I had to rent one for over $70, which was very annoying.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There are self-service machines, so the process was pretty quick.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
You need to take a shuttle bus from the airport, and the line is quite long
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff was very attentive and helped me upgrade to a full-size SUV for seven people.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
High efficiency
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo is the top choice for economy cars.
Read More >Mirabelle Ingersoll
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The rental company didn't charge the toll fee to my credit card, resulting in a $428 fine for a $7 toll.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >Rita Galsworthy
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The vehicle provided by the company was reliable and the service process was convenient. Worth using again.
Read More >Darlene Leopold
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fast and easy car pickup
Read More >Randolph Titus
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Took the shuttle bus to the store, a lot of people, took about 2 hours to complete the process. They seemed to push the insurance, and not doing my homework cost me over $100 for the GPS, which was painful. Booked a Grand Cherokee, but ended up with a Nissan mid-size SUV, which was quite disappointing.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good and very enthusiastic. They only asked if the car was returned with a full tank.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's no wonder this car rental company has the highest ratings. Picking up and returning the car was a breeze, and there were plenty of shuttle buses to the airport, making everything very convenient. We had a lot of luggage and were initially worried, but it turned out there was no need to worry at all because the driver was extremely helpful! We’ll choose Alamo again next time!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient, quick, efficient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good, highly recommended.
Read More >Antony Rossetti
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Near Los Angeles Airport, excellent service, no forced charges
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The service was relatively fast, but they tried every possible way to get me to upgrade the car.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The model was clearly not as described.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The store's facilities are excellent, and the service is very satisfactory. The area is spacious, well-located, and the shuttle bus is convenient! It's much more convenient than picking up and dropping off a car inside the airport.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Attentive service, all the cars are very new
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The place is spacious with a wide range of vehicle models, and the service is even more attentive.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Many machines for self-service and self-pickup. Very satisfied!
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
Very dissatisfied with the paid upgrade! I selected a standard SUV on the ZuzuCar website, and it mentioned that the Jeep Grand Cherokee was included in this category. I specifically wanted to rent a Grand Cherokee, so I checked Alamo's website where it also listed the Grand Cherokee under standard SUVs. When I picked up the car at the Los Angeles Airport, I needed to add an additional driver, so I processed it at the counter. The staff at the counter confirmed the car type with me, and I said I rented a Grand Cherokee. The staff emphasized the term 'OR Similar,' then directed us to the row of standard SUVs to choose a car. When we got there, we were very disappointed to find no Grand Cherokees, only models like the Jeep Compass, RAV4, or Jeep Cherokee. I initially thought we were just unlucky and that all the Grand Cherokees were rented out, but then I saw a freshly washed white Grand Cherokee in the first row. We excitedly asked the staff if we could rent that one, but were told it was a 'limited' high-end version. If it wasn't 'limited,' it would be available in our category; otherwise, we'd need to pay extra for an upgrade. This made it clear to me what 'Or Similar' actually meant. Very unhappy with this, I called ZuzuCar for confirmation, but we didn't get a resolution at the moment. ZuzuCar's customer service told us to keep the relevant evidence and that we could upgrade first while they looked into it. So we went to process the upgrade, and this time another person assisted us. When she asked what type of upgrade I wanted, I said a Jeep Grand Cherokee. She didn't ask whether it was the high-end version, just quoted us the price. I found it odd because if we chose the Grand Cherokee within the standard SUV category, the model difference shouldn't matter. This staff then informed me that in the standard SUV category, the Grand Cherokee lacks Bluetooth and other advanced features, and their location didn't even have such models! So it wasn't a matter of bad luck with all the low-end models being rented out; they simply didn't have any low-end Grand Cherokees! Due to the upgrade, we had to pay additional airport taxes and fees, which were initially supposed to be included in the order. Now we can only wait for ZuzuCar to respond.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
QEEQ is a very responsible company.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
We picked up the car at the Los Angeles airport location. There were both self-service machines and manned counters. After seeing the long line at the manned counters, we decided to try the self-service machine. We entered a lot of information, which took a long time, but in the end, it printed out a small slip of paper instead of a contract. Since our return time was outside their business hours, we were told to go to the manned counter. A helpful lady suggested changing the return time, but since it might take even longer and there could be other issues, we decided to join the queue. We waited for a long time. The middle-aged man who attended to us had a stern expression and tried to sell us insurance. I told him I already had third-party insurance and showed him the notice under the rental order on QEEQ. He wasn't happy but walked away. When he returned, he asked me to sign a lot of liability clauses in a cold tone. The guy helping us choose a car was really nice. Under the SUV section, there were options like the Grand Cherokee, Buick Envision, Santa Fe, Toyota, and more. Only the Buick had leather seats, which I thought would be easier to clean, so we picked the Buick. It was a new car and drove very well. We returned the car in the early morning at Bozeman airport. We parked the car in the designated area, took photos, and followed the signs to the rental car counter in the airport terminal. We filled out a form and had to write down the parking spot, but we couldn't remember it, so we just noted the row and side. We then dropped the keys into the key box. The process went quite smoothly. We also rented from Alamo in North Carolina, and their service was much better than in Los Angeles. The car was even upgraded, though it was a bit older and did not drive as well.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Quite good. The service is good, and there are plenty of cars to choose from. If you find the car's condition isn't up to par, it's easy to switch cars.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good. I left a bag in the car when I swapped vehicles. The rental company mailed it back to me after I returned to my country. Quite unexpected.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
There were cars available in the same group but they only offered them after charging extra.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good attitude
Read More >Samantha Hornby
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Economical and practical
Read More >Clare Catharine
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fast and convenient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Second time renting from this company, very convenient!
Read More >Wayne Franklin
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very reliable
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The shuttle bus instructions were unclear, causing my family to wait for half an hour to get on the bus.
Read More >Tobey Crichton
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
There were many people in line, but the service was still very good, and the car selection areas were clearly divided.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Had to take a shuttle to the company, but picking up the car was quick and returning it was convenient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Quick Rental Process
Read More >Boyd Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great experience, very convenient and affordable!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and the vehicle is very new.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Although it is not inside the airport, both picking up and returning the car are very convenient.
Read More >Jocelyn Thomas
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Car pickup was mostly smooth.
Read More >Bernice Virginia
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
After arriving at the airport, you can take a shuttle bus, which takes about ten minutes to get there. The store also has self-service kiosks, very convenient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The pictures and the actual vehicle were wildly different. It was a bait and switch. I requested a large SUV, but got nothing close.
Read More >Alston Cecillia
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
There was not a single Corolla available. The self-service kiosk had a Chinese language option but I wasn't allowed to use it, and instead I was directed to the manual counter where they insisted on selling me insurance. The agent kept saying 'unfortunately' when I refused. As an experienced driver, I was very careful and made it safely through Los Angeles, San Francisco, and Las Vegas without any incidents.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
It's all the fault of the rental company.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The company is quite good
Read More >Lance Eipstein
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
Additional insurance was added without asking me. I didn’t pay attention at the time and my English isn’t good.
Read More >Dylan Aldridge
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
Unjustified charges
Read More >Belinda O'Neil
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great experience!
Read More >Veronica Defoe
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The queue time was too long.
Read More >Ronald Augustus
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's a great car rental company. When we arrived, business was so good that our chosen model was unavailable. The staff simply said, 'Pick any car you like and drive it,' which was pretty cool! Haha
Read More >Jason Burne-Jones
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The process was simple and convenient. However, I am quite upset about the inexplicable $30 fuel charge when I returned the car at San Francisco airport, especially since I refueled before returning it.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great car rental company with a third-party Chinese translation service. The service was very attentive and considerate for renters. Excellent!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Everything is self-service, free GPS is provided but we recommend using Google for more reliability.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picking up and returning the car were both very convenient, as the location is around the airport. Great service and friendly staff, thumbs up!
Read More >Steward Jenkin(s)
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
The service from Alamo was very average, possibly because it's cheap. They don't accept UnionPay cards and there is no Chinese service. There were many people in line and few staff. I clearly chose a large SUV, but upon arrival, I was told I could only rent a small SUV. I originally wanted to rent a Grand Cherokee. I'm not sure whether this was an issue with Zuzuche or ALAMO. Overall, the service experience was really poor!!
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
Waited an hour to pick up the car. They had a Grand Cherokee but didn't let us use it. In the end, we got a Cherokee.
Read More >Porter Wyclif(fe)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good service.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good experience with a big company
Read More >Martin Richardson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
I always rent from Alamo. The process is simple and convenient, especially the quick return service.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Highly recommended, very enthusiastic service, no hidden charges, quick vehicle return inspection.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent
Read More >George Anthony
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied. Everything went smoothly. They did try to upsell and recommend a car upgrade, but for a mid-to-large car, full insurance was sufficient.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pickup and drop-off were convenient and fast, service was good.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The queue for renting a car was too long, but there are many car models to choose from, which allows finding a great deal.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent!!!!!!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service car pickup, no need to queue, very fast, and no insurance upselling. It was the most pleasant car rental experience.
Read More >Boyd Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service car pick-up available, no need to deal with insurance upselling. Also, since there weren't enough SUVs, they kindly offered several minivans as alternatives at no extra cost. Truly worth it.
Read More >Frederica Anne
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
The price at the store was higher than the one given on the rental site, and the final price at drop-off was even higher. I didn't understand why.
Read More >Wordsworth Alcott
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent service, affordable prices, and outstanding customer support comparable to the best car rental companies without any sales pitches. The pickup and return process was extremely quick.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The service was pretty good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo at LAX was great. They had a lot of new cars. Considering our large group, they recommended a 5.3L Ford SUV. It was perfect because we had a lot of shopping bags. Excellent car rental experience!
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The Chinese support staff was very good
Bought insurance but didn't know how to deal with a flat tire
Still haven't received a response
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There were some minor issues at the time of pickup. The reserved Grand Cherokee was not provided; the staff mentioned that in the US, the Grand Cherokee comes with navigation, and we needed to pay to upgrade. The models offered were all compact SUVs, which did not match my reservation. After some back and forth, a staff member kindly brought us a Grand Cherokee, ensuring a smooth, safe, and comfortable trip in the US.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The efficiency is very low, and information gets lost frequently. Every time it moves to the next step, all the information gets lost, and I have to explain it again and again.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
I've only used ALAMO rental company, very professional.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The self-service process is cumbersome. It felt like I had to pay again after already paying. It's confusing.
Read More >Leonard Clark(e)
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
The staff basically had no sense of service and were trying to squeeze more money out of us. I strongly advise everyone not to choose this car rental company. First, the employee at the counter spent half an hour fiddling with the computer, trying to upgrade me to a better car model. He informed me that the car I originally booked was unavailable (the premium version would cost over $500 more), but as soon as he realized I wasn't going to pay extra, we were immediately told to get our car. Speaking of picking up the car, the parking lot actually had plenty of the model I originally booked, despite being told otherwise. Fortunately, I didn't upgrade. The pickup process was entirely self-service with no guidance or assistance. It was dark, and nobody helped with installing the child seat. A group of employees just stood around chatting. When we asked for help with the child seat, we were told, 'I can tell you how to install it, but I can't help you.' I had to give one star because there was no option for zero stars. If negative ratings were possible, I would definitely choose that.
Read More >Joanne Spencer
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service process is very fast
Read More >Tammy Macaulay
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car rental process was simple, everything was well-organized, and the staff was very helpful.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very easy to find, and the car was good.
Read More >Sebastian Acheson
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
No excessive promotion of additional insurance.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The staff requested self-registration, but the automated machine failed at the last step... It wasted my time, and in the end, I still had to queue for more than ten minutes.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent service, plenty of options for SUVs in the same class
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It was quite convenient to get there from the airport, and the pick-up process was simple.
Read More >Darlene Leopold
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Simple and convenient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good, it should be considered a large company. Very convenient and efficient!
Read More >Leo MacPherson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Not bad
Read More >Nicole Macadam
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great
Read More >Freda Mackintosh
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great car rental company, very convenient pick-up and return, no sales push from the staff, clean and efficient, friendly attitude, very proactive in solving issues, excellent.
Read More >Violet Trollpoe
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service car pickup, very convenient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good, convenient location, enthusiastic service, no hidden charges.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Good service, enough counters, and fast processing speed.
Read More >Suzanne Clarissa
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Easy process
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
No long queues as expected. Very fast, you can choose any car within the agreed category.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service, excellent car rental experience
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service processing is very convenient.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
When picking up the car, the counter staff still tried to sell insurance and suggest an upgrade to a larger car. After repeatedly refusing, I finally got the car! At the pickup, I took the contract and went to the designated car area to choose the vehicle myself. Any car parked in that area was available for selection. Nobody inspected the car with me, so you need to be cautious. However, the selection was vast, with significant differences among the options. Take your time to look around!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff at the rental office were very nice. They didn't push any insurance sales. They just checked my documents and reservation and processed everything.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff were efficient and very friendly.
Read More >Wendell Nehemiah
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service car pickup is very convenient.
Read More >Clare Catharine
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Both pick-up and drop-off were quite convenient. It's not a specific model; they give you a range of vehicles to choose from in the parking lot. You just pick the one you like and drive off. Returning the car was easy too, they just checked the fuel level.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Simple and convenient
Read More >Samuel Woolley
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff did not try to sell us any insurance. They just asked how many people we had, and upon learning that we had a larger group, they recommended a bigger car. At first, I thought it was a sales tactic, but they showed us the car we initially booked—it really wasn't big enough for our luggage. We ended up paying extra to upgrade to a larger car. Not sure if there was a discount, but it was sufficient.
Read More >Christian Kingsley
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good service attitude.
Read More >Humphrey Birrell
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Fast service, especially quick when returning the car.
Read More >Deirdre Bartlett
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
There are relatively few counters at the store, so there’s a bit of a wait. However, the service is very attentive; they will explain everything to you in detail.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The process was very convenient and took only 10 minutes for pick-up and return.
Read More >Florence Bronte
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and efficient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Brand new Fusion with only 2 miles
Read More >Malcolm Symons
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The process of picking up and returning the car each took less than 10 minutes, very convenient.
Read More >Newman Herbert
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picking up and returning the car was extremely convenient! Pickup took 10 minutes, and return just 1 minute!
Read More >Marlon William
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Alamo makes car rental very convenient. The self-service pickup is very quick. During the ten-plus days of using the car, I scratched the left bumper and the trunk in two small places. When returning the car, I informed the staff, who told us it was not a big deal. The return process was also very straightforward; they just took a quick look at the car, and we were done.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
From the airport shuttle to the in-store service, everything was quick and convenient. The staff were friendly and there was no hard sell on extra insurance. The range of vehicles was extensive and new. I chose a DODGE SUV with only 1250 miles on it. Highly recommended rental company.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
All major car rental companies are consistent
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
Both pick-up and drop-off were very convenient, with self-service options available. The only drawback was that the vehicle category included the Jeep Grand Cherokee, which was available on-site, but Alamo required an extra fee to rent it. After contacting QEEQ, they explained that there are versions with and without GPS, and we had rented the non-GPS version. However, this was not clearly stated in the link. This was very frustrating.
Read More >Theobald Chapman
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
The service staff are extremely unprofessional. I rented a car for two days, misplaced a $600 GPS phone, and they charged me $1200. Finally, they admitted the mistake but didn't know when they'd refund me, nor did they apologize.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
No comments.
Read More >Meredith Juliana
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Self-service machine, quite fast
Read More >Marguerite Robin
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fast and nice
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The shuttle driver provided excellent service.
Read More >Cornelius Webb
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Everything was pretty good.
Read More >Quintina Armstrong
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Overall, the car rental company was pretty good. The car was very new with just over 10,000 miles, which is commendable.
Read More >Marcia McCarthy
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The self-service pickup is quite convenient.
Read More >Dominic Harrington
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
We originally booked a Toyota RAV4, for 4 people and 3 suitcases. In reality, we had 4 people and 5 suitcases, so we upgraded to a Nissan Pathfinder. The luggage space was still insufficient, and we had to fold down the last row of seats to solve the issue. Fortunately, there were only 4 of us. The upgrade also added windshield insurance, which we accidentally accepted and ended up spending an extra thirty dollars. The car’s condition was excellent, no complaints.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent
Read More >Spring Willard
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
I had already paid the fine for illegal parking and showed them the receipt, but they charged me again. It has been almost 2 years and I still haven't received a refund. It's really frustrating.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The credit card was charged over 110,000 TWD for the rental, but it should have been just over 60,000 TWD. The extra charge was not communicated nor refunded.
Read More >Adelaide Rockefeller
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The company is good, but there was a bit of confusion at the counter. They kept saying I hadn't purchased insurance along with the car rental and were urging me to buy insurance for $5 a day. I was sure I had already bought it, but in a rush, I ended up buying it. Just something to be aware of.
Read More >Taylor Cook(e)
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
Pretty good
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
No Chinese service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Simple procedures and good service. My spouse is the driver but doesn't have a credit card, and the company accepted cash as a deposit as a workaround.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The wait time was a bit long
Read More >Trista Cromwell
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
If it's not self-service pickup, the staff will try to sell insurance and have a bad attitude if you refuse to buy.
Read More >Annabelle Robeson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Free upgrade, multiple models to choose from, enthusiastic service, simple procedures.
Read More >Lionel Johnson
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
No Chinese language service.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The United States is indeed a country on wheels. Once you get off the plane, there are no taxis or subways; you basically head straight to the car rental companies. However, compared to my car rental experience in Europe, there are too many extra charges. Initially, I had already spent over 5700 RMB when booking from China, which claimed to include all rental fees, taxes, insurance, and additional drivers. But upon picking up and returning the car, I was charged an additional $344 for alleged various airport taxes and insurance. Additionally, despite returning the car with a full tank of gas, I was still charged around $60 for a full tank, even though locally filling up a tank does not cost that much. Returning the car two hours late incurred an extra day's rental fee plus tax. Moreover, they refused to refund me, citing that I was over two hours late. Well, if you don't have ample free time, I suggest you don't choose Alamo and try other options!
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Although the car model was reserved in advance, we were informed upon arrival that it was unavailable. They provided their so-called equivalent model, which had a significantly different price on the QEEQ platform. If unsatisfied, the only option was to upgrade by paying more, which felt like a forced purchase.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
It was okay. The first male staff member was alright, but the second female staff member was extremely rude. It was obvious she was usually mean and racially biased. To avoid saying it's racial discrimination, I won’t emphasize her skin color.
She spoke too quickly, and when I didn’t catch what she said, she immediately mocked me as if I didn’t understand English. Ridiculous.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient and quick car rental and return
Read More >Dinah Faulkner
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The queue was quite fast
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service available with staff guidance, very quick
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Picking up the car from Los Angeles airport is very convenient. The Alamo shuttle bus driver was very helpful, and the staff at the self-service car pickup area were also very nice.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Extremely fast, short intervals between car dispatches, drivers help with luggage.
Read More >Theodore MacAdam
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied. Excellent.
Read More >Deirdre Bartlett
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Didn't have the model I selected, had to wait a while for another arrangement
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The staff was off work and couldn't assist me.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The car showed an oil change warning after just a few days of use, and it took a long time dealing with the store for maintenance.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Highly recommend!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Thank you very much
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
It's so-so, the waiting time in line was quite long!
Read More >Benson Beaufort
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Absolutely fantastic
Read More >Viola Patience
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
There were long lines, but it was faster to use the self-service kiosk and I didn't have to listen to insurance upselling.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There was a queue when picking up the car, but everything else was very convenient.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
On the first day, the counter staff strongly recommended upgrading to a higher-end model at $30/day. After I declined, they immediately dropped the price to $20/day, totaling $260 for 13 days, plus over $300 with tax and insurance. Upon picking up the car, I noticed scratches and took photos and videos, but the staff didn't note it down. The next day, when I went back to the airport to pick up my husband, the maintenance light came on. I quickly drove back to the rental company and requested a replacement. Fortunately, the manager attended to us and replaced the car with a new one with just over 1,000 kilometers. It somewhat compensated for the initial dissatisfaction! We had a different drop-off location; after inspection, the staff handed us a document. My husband carefully reviewed it and noticed they wrongly charged us for 3 gallons of fuel at $6/gallon, despite returning the car with a full tank. After further checking, they reduced the charge by $50. Make sure to inspect everything thoroughly during the rental process and contest any discrepancies!
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Average
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The rental company was great, they provided an upgrade to a mid-to-large SUV, Hyundai SANTA Fe.
Read More >Bradley Commons
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Average service, unclear final charges!
Read More >Lambert Southey
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
Picking up and dropping off the car was easy to handle. We encountered an emergency in San Francisco where the car window was broken. We waited 1.5 hours to get a replacement car at midnight due to their issue. They didn't explain why and had a bad attitude, telling us to 'Just wait!' The parking area supervisor was David.
Read More >Suzanne Clarissa
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fantastic, this experience was amazing.
Read More >Josephine Chaucer
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
The service provided by Zuzuche was not consistent with what Alamo mentioned.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very fast
Read More >Lionel Johnson
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
The booking was invalid and got canceled, couldn't pick up the car.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
I really like Alamo's service, fully self-service.
Read More >Francis Lincoln
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Simple and convenient
Read More >Kevin MacPherson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service eliminates the need to queue at the counter
Read More >Eugene Priestley
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Picked up the car at Los Angeles Airport. It was quite crowded, waited for about 20 minutes.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
When we arrived, we were not allowed to pick up the Grand Cherokee. We were only given a choice between a lower-class Jeep model or another SUV. Very frustrating. Not sure if it's the fault of the rental company or Alamo. People picking up cars at the same time had the same issue.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Not many people, barely had to wait in line, picking up the car was very smooth.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good and fast
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Renting the car was quite convenient.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The self-selected cars were all worse than the reserved model.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and reasonably priced
Read More >George Anthony
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The queue time wasn't long, but you need to be able to speak English.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Quick queue
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good. The manager informed me that since I already purchased full insurance, I didn't need to buy additional insurance at the store.
Read More >Hedy Michelson
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
It's okay
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Alamo charged mandatory fees without explanation.
Read More >Catherine Connor
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Mostly self-service, but very efficient. Several types of cars to choose from.
Read More >Odelette Effie
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
In February this year, exactly like February last year, and almost the same trip, the same strange incident happened. I picked up the car with a full tank and returned it with a full tank, but both times I got charged $65. I only found out about it after returning to my home country last year and multiple complaints led nowhere. This year I made sure to point it out when returning the car, and without asking any questions, they refunded me immediately! I can't help but suspect this might be intentional. I hope for an explanation.
ALEMO is usually cheaper on the ZUZUCHE platform, but once you get there, they strongly recommend upgrading the vehicle and adding extra insurance. Various charges (like $145 for 8 days of GPS; last year, I got talked into adding over $700 of extra insurance and received a free GPS, the charges can be very arbitrary), and then casually being charged $65 for 8 days of rental at $15 per day, once confirmed, they would immediately refund it! Am I being overly suspicious?
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
A bit crowded, but good service attitude
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
It's okay
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Four years later, still worth reviewing. Actually got a Hyundai Tucson, a pretty good car with enough space. Drove it for 6000 kilometers. In Yellowstone, a bison even bumped it creating a dent. The Black uncle who inspected the car didn't even bat an eye.
Read More >Jocelyn Thomas
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent
Read More >Jessie Galbraith
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good
Read More >Delia Jonathan
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's a large company with high cost-effectiveness.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
So far, very fast service.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >Osborn Nico(l)
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent
Read More >Dinah Faulkner
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service attitude was excellent and very thoughtful. The queue arrangement was particularly reasonable.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
A very nice black guy assisted us. There weren't many people, no queuing.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car was very new, and since we had a lot of luggage, they kindly upgraded us to a larger SUV. This avoided a lot of unnecessary trouble.
Read More >Donahue Rudolph
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It was a great self-drive experience.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Efficient service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Friendly attitude, no waiting in line
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It's said to be a cost-effective rental company.
Read More >Donahue Rudolph
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The car was in great condition and the service was satisfactory.
Read More >Stanford Garcia
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient self-service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >Sara Bartholomew
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
There were many people, and the waiting time was very long.
Read More >Elliot Strachey
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
No Chinese translation. The staff were telling lies, and the content they asked you to sign was very different from what they said.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >Franklin Raphael
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
It was very convenient to get the shuttle bus at Los Angeles airport. The driver was very polite and helped with the luggage. The rental company operated in an orderly manner. No aggressive insurance upselling encountered.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and efficient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied and quick
Read More >Yvonne Carllyle
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
They pushed a certain insurance during the sales process, which we only realized when settling the bill. After some coordination with the car rental service, part of the insurance fee was refunded.
Read More >Tammy Macaulay
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Convenient pickup and drop-off, plenty of cars available
Read More >Samuel Woolley
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Personal advisor, attentive throughout the entire process, very convenient. Fast pick-up and drop-off.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.
Read More >Bblythe Brooke
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The whole trip was quite good, but the experience of changing the car at the end was extremely frustrating. The manager at Alamo's Los Angeles station and a female African American clerk deceived and extorted us when we went to replace the key out of goodwill and honesty, charging us $223 for a lost or damaged key. Our car window was broken in San Francisco, and we were worried the car change process would be cumbersome, so we arrived at the return point more than an hour early. A young Chinese man received us, issued an incident report, printed a receipt, and told us not to worry, the insurance company would handle it, and we could leave after collecting our belongings. As we were heading to the airport, we realized after passing through security that we had forgotten to return the car key. We were about to board the plane, so it was too late to go back. Although we could have pretended we didn't know since the car was successfully returned and we had a receipt indicating everything was normal, we decided to be honest. We couldn't bear the thought of the young man taking the blame for the missing key. I called a relative in the US to help contact the car rental company, stating we could return the key to the Los Angeles Alamo after we landed. The Alamo customer service said we could return it by mail to San Francisco or bring it to their Los Angeles station, though we might have to pay for postage. Although I was a bit frustrated about the postage, we went to Los Angeles International Airport's Alamo the next morning to return the key. A female African American employee in the after-sales department received me, and after explaining the situation, she brought her manager, a Middle Eastern man. These two staff members made this rental experience a disaster! They showed the small tag on the key, which stated a $223 fee for a lost or damaged key. Honestly, we hadn't noticed the tag after using the car for days. I told her I didn't lose or damage it; I accidentally took it and came here to return it out of goodwill. If it was just a matter of a few dozen dollars for postage, we could negotiate, but I would not accept the $223 fee. Their staff did not remind us to hand over the key, and we had completed the return process. If I didn't return the key, it would be more trouble to make a new one. The woman smugly said I could take the key back, and they would deduct it from the pre-authorization. I said we returned the car just last evening, explained the situation to customer service, and came to return the key first thing in the morning; they shouldn't have made a new key yet, and there was no real loss. She then told me to wait. The manager was on the phone, seemingly confirming with San Francisco. After the call, he sternly told me that they had already made a new key, so I must pay for it. I had to wait there while my relative directly called Alamo's San Francisco station, who confirmed they had not made a new key and appreciated our effort to return the key but hoped we could mail it back by Tuesday. It was a weekend, so the courier service was closed, meaning I had to use overnight delivery on Monday. Though postage would be costly, it was reasonable compared to $223. Before leaving, I asked to take a picture of the Middle Eastern manager's name tag, but he gave me a business card instead. His name is Sameer Saddiqi, Station Manager, and I will file a complaint to Alamo about his and his employee's despicable behavior. UPS delivery cost $39.85, a lesson for my kindness! It wasted most of my day arguing with those scumbags and finding a courier to mail the key! I hope Zuzuche will hold such car rental companies accountable and give them a poor service rating!
Read More >Valentine Johnston(e)
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Used a self-service machine, no queue. Staff proactively suggested certain fields could be left blank, saving time.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
This car rental company is excellent.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Good
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
The self-service machine was broken, and I had to wait in line for nearly two hours to get the car. It was a bit tiring, but overall it was okay.
Read More >Yvonne Carllyle
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
The service attitude is ordinary and uninspiring.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The staff was very friendly, the pickup process was smooth, and there was no upselling.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Quite good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent service
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great service, immediate processing, no waiting
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Service was quick and there was no push to buy insurance.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
If you don't want to queue or deal with the counter staff and avoid insurance offers, Alamo has a row of self-service machines in the rental lobby. Simply input your reservation number, driver's license number, swipe your credit card for the deposit, select 'no' for the other options, and the rental document will be printed out.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Self-service car pickup is convenient
Read More >Sherry Electra
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
The car I wanted was not available
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
Average
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
Average
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
They ended up providing a Nissan X-Trail instead of the Grand Cherokee, which was a lower category vehicle. The website didn't inform us about this in advance. Overall, the rental process was smooth and the car was pretty new, so I gave three stars.
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
Fewer cars; if there are no cars at the store, you just have to wait.
Read More >Bartholomew Ward
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The airport shuttle takes only 5 minutes to the rental company. The process on site is quick, just pick a car and go. Returning the car is even more convenient. Just drive in (with a full tank), and the inspection takes just a few minutes. Very convenient.
Read More >Murphy Bernard
Los Angeles
2 /10 Poor
Reviewed: Monday, November 25, 2024
I booked a Jeep Grand Cherokee, but they gave me a selection of very poor SUVs. In the end, I could only choose a Mitsubishi Outlander, an SUV that costs less than 200,000 RMB in China and has very poor power. I paid a lot extra to choose a Grand Cherokee. If cheap and expensive cars are treated the same, then why differentiate them during booking??? Very unreasonable.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >Jerome Stephen
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Service was very convenient and efficient
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
The black employee made a mistake and created two orders for me. It took a long time to resolve. What a hassle.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
I didn't use this reservation at all! I booked the wrong date, starting on the 31st, so I made a new reservation and canceled this one! Canceled, got it? One driver's license, one person, renting two cars at the same time?
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfied, but the actual car was a lower class than the one booked.
Read More >4 /10 Average
Reviewed: Monday, November 25, 2024
Everything is self-service. When I asked how to install the rented car seat, they said they couldn't explain due to legal risks. You have to solve everything by yourself. Staff will only tell you where to pick up.
Read More >2 /10 Poor
Reviewed: Monday, November 25, 2024
The service attitude of the African American female attendant was extremely unfriendly and poor. Is the United States a backward country? The service level is horrible.
Read More >Sophia Cook(e)
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
They tried to upsell additional insurance when picking up the car, but processed everything normally when I declined. The staff's attitude could be improved. The car was very new, possibly due to the pandemic and fewer customers. Returning the car was very quick.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >Janice Christy
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Average
Read More >Florence Bronte
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Convenient pick-up and drop-off.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Simple process, enthusiastic service.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
There is a self-service machine for car pick-up, very convenient. The car is also very new, and the return process was smooth.
Read More >Ingemar Katrine
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
The self-service machine stopped working after 6 minutes, requiring us to re-enter some information. The queue for manual service was also slow, so we still recommend using the self-service machine for filling out rental car information.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very convenient and excellent service, highly recommended
Read More >6 /10 Average
Reviewed: Monday, November 25, 2024
There was a significant queue.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Fairly standard, in line with the company's reputation
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The pick-up and drop-off process was fairly quick. They did try to sell various types of insurance, but we didn't need them so they didn't insist further.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very enthusiastic
Read More >Freda Mackintosh
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Smooth paperwork, quick car pickup. No upselling of products, and returning the car was straightforward.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The attitude was good, and they didn’t force us to buy insurance.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Pretty good.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Pickup and drop-off were both very convenient and fast! The car was in good condition!
Read More >Adelaide Rayleign
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >Blanche Richard
Los Angeles
8 /10 Very good
Reviewed: Monday, November 25, 2024
Very convenient and efficient
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The overall experience was great.
Read More >Michell Pullman
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good and convenient.
Read More >Stanford Garcia
Los Angeles
4 /10 Average
Reviewed: Monday, November 25, 2024
Poor service experience, inexplicable charges.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was excellent, with no upselling.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >Annabelle Robeson
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >Lambert Southey
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good.
Read More >Douglas Bunyan
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >Jessie Galbraith
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
This car is really worn out. I thought it must be at least 10 years old, but then I saw the key and it’s a 2022 model. Shocking!! I can't even upload a photo?!
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied
Read More >Phoenix Barnard
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Quite good
Read More >Charlotte Birrell
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very good
Read More >Colbert Peacock
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
The service was friendly, and returning the car was quick and easy.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Great and convenient.
Read More >Jeffrey Carnegie
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Excellent, will choose again next time.
Read More >10 /10 Excellent
Reviewed: Monday, November 25, 2024
Very satisfied, the car was in excellent condition. The rental process at the front desk was very quick and convenient. Returning the car was also very fast and easy, even at night.
Read More >8 /10 Very good
Reviewed: Monday, November 25, 2024
Good
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