The queue for picking up the car was very long, and the staff worked very slowly. The rental company only accepts the translation document recommended by the Zuzuche platform for the driver's license; certifications done on Taobao are not valid. I rented an X3 but was given a GLC300 instead, which was extremely hard to drive!
We had to wait for 40 minutes to pick up the car. The staff suggested switching to an Audi Q3, claiming the pickup truck would take a long time. Do they think Chinese people are naive? I insisted, and they showed no remorse—it was clearly intentional to make us wait. The car we got was an old model, unlike the one in the photos. I've always favored this company, rented from them twice in 2019 because of the convenient self-service kiosks. Now, dozens of kiosks are there but unusable, and their service has significantly declined, though the car condition remains their only advantage. Truly disappointing!
The service was very good, and the staff did not engage in any sales tactics. The car had many scratches, but they were documented after communicating with the staff. There were no issues during the return process.
The rental location was easy to find. I've admired this car for a long time, but it's too big for me to buy. I rented it for three days to fulfill my dream. While it's a very cool car, driving such a large vehicle is really inconvenient. Renting it just for fun is a great option.
Alamo is a well-established company that operates efficiently. They only ask once if you need additional insurance, and if you say no, they won't push it further.
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