We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!
I returned the car on the scheduled day at the branch, but due to either miscommunication or improper handling of paperwork by the staff, the airport branch where I originally rented the car thought I hadn't returned it. They later notified me via email that I was two days late.
Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
About QEEQ:8.0/10
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a bit of a faff
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