Fantastic

1. As of today, August 23, 2017, it has been 30 days since I returned from Australia and I still haven't received my deposit back! 2. I was charged 50 AUD for a late return until 8:00 PM. We arrived at the designated drop-off location at 6:40 PM, but no one was there until 8:10 PM. The office was closed and we tried calling the contact number for over an hour with no response. In the end, we had no choice but to ask Zuzuche to contact Hertz (found out online that the company is a subsidiary of Hertz) to change the return location to the airport Hertz office. We almost missed our flight!

Unfriendly arrogant staff. Ponytail guy and Ashley

The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.

There's no sign. How am I supposed to find ACE? Directions to ACE rentals ended up in staring at a fence! You "closed the gate" before I arrived, and I had to argue with a staff member to get it opened again. Pretty shitty start to the holiday.

Please bloody well check that the rental company is flipping open before accepting bookings! Very bad experience.

Like: I liked that I received a free upgrade to a Toyota Rav 4. It was a lovely car and suited the requirements of my trip to visit family and friends on the South Coast. The fuel economy was very good also.
Dislike: I liked everything about the experience.