Good

I rented a Kia seven-seater from Alamo (Enterprise) at Sydney International Airport (Terminal 1). I found the rental counter and completed the rental process, signing many agreements (later realizing some terms shouldn't be pre-signed). I thought renting a car would be simple given my extensive driving experience in the US and Melbourne. However, upon returning the car, I was informed of a scratch on the left side. Despite being very careful and considering the other three passengers also found it strange, we all agreed there was no incident and such a scratch would have made a noticeable noise. I would like to make the following appeal: 1. The rental company did not inform or accompany us during vehicle inspection, violating our right to know the vehicle's condition. At the terminal, they had us sign all the documents in advance (it took about 5-8 minutes to find and inspect the car), without any specific details or staff accompaniment. We had to find the car and drive away on our own, and although we didn’t take photos, we were at a disadvantage, assuming a developed country would prioritize reputation. 2. During the return, the inspector also mentioned damage on the right side and to the windshield (though the windshield was intact upon rechecking, and the right-side damage wasn't ours). We felt the inspector wasn't familiar with the car's condition. This raises doubts about the scratch being our fault. 3. The inspector stated that handling the matter with him would cost 1000 AUD, but it might go up to 5000 AUD with the manager, raising concerns of extortion and discrimination. All present can testify to this. 4. At the international terminal counter, the manager knew nothing of the situation and called in the inspector, who then froze an additional 5000 AUD on my credit card. Feeling coerced and with an international flight imminent, we had no choice but to comply. Later, as we reached the departure level, the inspector demanded more signatures, which I signed with 'Disagree.' The experience was worse than in the US, Japan, or New Zealand, severely impacting our dignity. In summary, the rental company was unprofessional, their service was lacking: asking us to sign agreements in advance, violating our right to know the vehicle's condition, showing disrespect, and potentially involving extortion. We are not unwilling to pay but demand clear and honest transactions. Lastly, I affirm that the vehicle had no incidents during my rental period.

I dropped the car afterhours, keys were left in a boxmail but i never got a confirmation mail about it. Anyway, no news is good news

Absolutely brilliant staff at Avalon airport! I hired a car and dropped back that morning at Sydney from a different company and I cannot explain what a breath of fresh air it was to deal with Alamo! Great car, super clean and easy to drop back with my invoice with me with a few hours.

Great price and price drop feature. Will use again!

When I received the car from BNE airport, I did not received a full tank. As I only noticed after I drove out of the Airport, I took a picture of the fuel gauge and did not drive back. When returning the car, I told the staff at the airport about the issue, and showed them the photo. They verified the time of the photo taken, and agreed that I will not be charged for fuel. In fact, I returned the car with more fuel than I received. The staff even asked me to send the photo to for them to forward to the management. but later in the day I receive a RA stating I will be charged for refueling of 15L. I tried to email Alamo through their website to the BNE office, but there is no confirmation that the email was received, or any respond from them in any way.

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