Great car, bur costly upgrade fee from Hertz for one with built-in SatNav.

スムースで親切。

予約サイト上で第三者傷害保険込みのレンタルできる車に制限があるようです。また第三者傷害保険表記がレンタカー会社で名称が異なるケースもあり分かりにくい点がありました。別途チャットでの問い合わせで親切な対応ですべてがクリアになり、実際現地でもスムーズにレンタカーを借りることができ、楽しい旅行になりました。ありがとうございます。

There was actually no service

From 2014 to 2016, I went on self-driving trips to the US three years in a row, experiencing three rental companies: Dollar, Alamo, and Hertz. In 2015 and 2016, I booked through zhuche.com, and I was quite satisfied with their service. This time, I rented from Hertz, which is known as a big company, but my experience was just average. First, the service attitude: It's a plus that they didn't try to upsell insurance, but the front desk service was just passable. They didn't demonstrate how to use the E-pass, and there was an additional $20+ equipment fee for the E-pass that wasn't mentioned beforehand. The rental contract has too much content and the font is too small to read in a short time. So, an average rating. Second, the vehicle provided: I originally booked a RAV4, but it wasn't available, so they gave me a Jeep Compass. The car's space was small, everything except the gear was manually adjusted, high fuel consumption, and low power. There was a strong and unpleasant perfume smell in the car. A poor rating. In terms of vehicle quality, Alamo is the best. I strongly recommend future renters to choose Alamo if the prices are similar.

excellent service and car in excellent condition

Excellent service and wonderful value.

Like: I booked a compact car and ended up with a Dodge Challenger, which was not what I was expecting for the price and size, but obviously a very nice surprise.
Dislike: Picking up the car took a long time (over 30 minutes) but that was mostly due to Hertz being understaffed at the desk with only one attendant and other rental companies out of cars for the date I was there. So the line was long when we arrived. That being said, the staff on hand did their best to move everyone along.