The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.
We refueled before returning the car, but the gas station was 4 kilometers away from the return point. By the time we got there, the fuel gauge was just a bit short of full. The staff insisted on charging us 26 CAD or asked us to refuel again. Very dissatisfied, this never happened in Europe.
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