El vehiculo fue superior a lo esperado, limpieza correcta, presion de los neumaticos deficiente

Excelente servicio

The wait time for picking up the car was very long (more than an hour in line). The staff lacked patience and demonstrated poor service attitude. The car provided was old and had over 83,000 kilometers on it. When the car broke down, Rent-A-Car customer service said the car was new, which was incorrect. After driving about 30 kilometers and parking, the battery wouldn't charge and the car wouldn't start. It broke down in the parking lot. I called the car rental company, and it took more than 2 hours for the rescue vehicle to arrive. I requested a replacement vehicle, and they provided a car with significant damage to the right rear door. There were better-conditioned cars available in the parking lot, but they chose to give me the damaged one as a replacement. This impacted my travel plans, and the rental company did not offer any compensation or a satisfactory replacement. This rental experience was very poor!

This is the second time renting from them, always friendly and kind.

All went very smoothly although very disappointed with the amount of time spent at collection desk, this was running at full capacity, just not enough employees to handle the volume of customers.

Hiring the car was really easy. The only issue was a really long wait to do the paperwork before car. The counter staff were very helpful but there weren’t enough of them to cope with the numbers waiting to collect. They also spent too long on the hard sell of additional insurance, which did slow things considerably. We already had additional insurance but the staff member still tried to sell us more.

The purchase of the car rental was really easy, the confirmation was emailed promptly and the app was also useful.