very good

Great service, got the car quickly.

Not happy about the hidden costs for insurance for windscreen and headlight glass. Then told that excess of $ 5000 if the car was involved in an accident. The Vehicle is very unsafe to drive. Wanted a Carolla and got a Chery as an upgrade. The lane detection not very accurate and the auto correct to aggressive, causing me to have hold the steering more intensively, hands sore after driving. the speed notification shown on mthe dashboard, inaccurate to whats on the road. Sometimes showing 80 or even 50 on a 100 km zones. At times GPS on phone would warn of speed limit on the road and the indication on the dash would be different. Will not drive this type of vehicle again.

Booking platform is okay and everything webt well that side.

Good

Good

Car was dirty. Car was different to what we booked and we were given a much bigger car so tried to change it but the girl had left the office. No one was there to answer the phone, even the call centre called them and they didn't answer. She was gone for over 30mins while we waited. We had to take the car and it was dirty everywhere even with crumbs in the front. The lady on the call centre wasn't helpful either. We never got compensation or a call from the pick up office despite leaving the complaint with the call centre.

More staff on launceston, i waiting the staff about 30minutes. Nobody there before