Good

We picked up and dropped off the car at different locations. At the pick-up site in central London, there was only one staff member present, and there were some language barriers. Additionally, the staff was unfamiliar with the car's navigation system, which led to us getting lost. At the airport drop-off, the staff were highly professional, warm, and patient, which moved us deeply. Their work ethic was commendable. We will definitely rent from this company again next time.

I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.

I swap with another car so no comment on that matter.

At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount. Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double. Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !! Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit

QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.

We realised that a fiat 500 was too small so had to upgrade to a vw polo which was fine. Pity there was no gps built in but that’s being a bit picky. I used my phone instead.

I wish I’d booked it sooner coz the prices went up and up as the holiday got nearer.

Disappointed that despite stating the pick up point was arrivals hall I had to get a bus, dragging two cases to collect car in pitch black car park. Not very safe as a lone female. Very nerve racking