Voiture peu confortable (OPEL Crossland X) et qui manque d’autonomie.

Got upgraded to opel corsa . Very nice staff . But one of the staff confirmed that any little chip or dent on the car cost a minimum 99 euro to the customer even if Hertz doesn’t fix it . So you have to be very careful and make sure you have recorded all little dents and scratches on the car which was not the case for me . I had to go back and get it reviewed which took a little bit of time . Drop off was very smooth .

Good booking process

I was advised at collection that there were a number of scratches on the car which I did not mind as I am always anxious when collecting a car in pristine condition. We tried to photograph the car before leaving the car park but it was too difficult in the sunlight to see all the scratches and dents. Whilst an email file was sent with all the photos it was too difficult to see on my phone-we only got to see it later in the day when we accessed our iPad. Service at help desk was speedy and friendly. We were offered additional insurance cover but we explained we had bought upgrade with the online booking and agent did not try and sell us more (as we experienced previously with other operators)

Straightforward to use; there was a minor issue with collection instructions not being clear in booking confirmation email, but the online agent made a call on our behalf and confirmed precise details via email shortly afterwards

Very pleasant counter staff, easy collection although would prefer to hand over to a member of staff on return.

The car was just as expected so no complaints it just took a long time to pick the car up due to the lack of staff serving on the counters

Thrifty provides a good service but counter staff were a little preoccupied and busy at the time we dealt with them.

An easy way to rent cars offered by various companies at the best prices. Superb App.