I was advised at collection that there were a number of scratches on the car which I did not mind as I am always anxious when collecting a car in pristine condition. We tried to photograph the car before leaving the car park but it was too difficult in the sunlight to see all the scratches and dents. Whilst an email file was sent with all the photos it was too difficult to see on my phone-we only got to see it later in the day when we accessed our iPad. Service at help desk was speedy and friendly. We were offered additional insurance cover but we explained we had bought upgrade with the online booking and agent did not try and sell us more (as we experienced previously with other operators)
About QEEQ:10.0/10
Straightforward to use; there was a minor issue with collection instructions not being clear in booking confirmation email, but the online agent made a call on our behalf and confirmed precise details via email shortly afterwards
La voiture était parfaite concernant son état et ses options, cependant ce n'était pas un van comme demandé, mais un monoplace avec 7 places. Nous avons adapté les bagages en conséquence, mais il manquait un peu de coffre.
It seems like Sunday’s are always very busy for pick ups at the airport. But all rent a cars had about a 2 hour wait. Also coming for the other terminal and getting on and off the busy and thru a walkway that doesn’t fit carts is not fun. But everyone manages.
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