10/10

I waited almost an hour to queue and complete the formalities for picking up the car.

Good service attitude, but the queue time was a bit long. The rental process needs improvement to speed up the time.

Couldn't get the car model I wanted during pickup, recommended an upgrade and tried to sell insurance!

This negative review is for Europcar. Despite having cars available, they insisted on giving me a Kia or Nissan. I was headed to the mountains and they gave me a two-wheel drive car, claiming that I wouldn't need a four-wheel drive for the snow. That evening, it snowed and I had to put on snow chains in the freezing cold, something that wouldn't be necessary with a four-wheel drive. The Eastern European staff member with the big nose had an extremely poor attitude, acting like whatever he gave me was the only option. If any Chinese people go there in the future, they should really stand up to him. I rarely leave negative reviews, but if the service industry behaves like they're doing you a favor, who will use their service? Moreover, there were no tourists around, yet he was still making such excuses. Unbelievable.

Like: Good experience and car is in good condition
Dislike: Except that floor mat is not placed inside the car