This company has serious issues with customer treatment; be cautious when renting. We rented for 9 days and bought full insurance, but due to improper parking, the front of the car was damaged. They deducted 2000 SGD from us, plus over 500 SGD for the rental fee which wasn't refunded. Eventually, they refused to provide a new car and wanted to kick us out. This made our entire trip in New Zealand very unpleasant, and the cost of renting another car was significantly higher.
The rental company's translation document provided by the platform was not accepted by the store, saying it lacked certain paperwork. It required complex communication and multiple employees just to get it sorted out. Very confusing. (The Indian staff were unfriendly towards Chinese people)
Apex is excellent. They know their stuff and gave me the type of car I asked for. Pick up and drop off were painless. A fantastic drive.
About QEEQ:9.0/10
I've used QEEQ in Korea and now in. The experience is very good. Clear and straightforward booking process. God advice given on insurance so we don't have to buy at the car rental at pick up.
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