The car was newer than the one on the website, although I didn't know the brand. It was quite new and good. Even though there was an issue in the middle, they replaced it at the store and even gave us a discount.

After we had paid and thoroughly inspected the car, ready to depart, the staff rudely blocked our car, claiming that some guests upstairs needed this vehicle and we couldn't take it. I explained that we were short on time and needed to get to the Alhambra Palace without any delay. They wanted to switch it for a regular sedan which couldn't accommodate our luggage. Moreover, their reasoning was unacceptable; the type of car other guests use and the cars provided by the rental company are irrelevant to me, and I had no obligation to switch. However, the staff continued to insist and blocked us for more than ten minutes, causing us to miss our visit and rendering our pre-booked tickets useless, leaving us very disappointed.

Very happy with the service

Very happy with the service

Quick service, friendly staff. Fast drop off, would recommend.

Maria at Seville Santa Justa station was brilliant and should get a medal for counter staff service. We were upgraded and she set the GPS to English for us. In Madrid the service was fast and efficient and we were credit for the extra petrol we returned. Our only problem was the signage at Madrid Terminal 4 which was unhelpful in finding the entrance to Alamo returns.