Very happy with how it all went. Thanks.

Overall, very satisfied. However, one of the phone customer service reps wasn't particularly friendly. The whole process was good. It's a busy car rental company, and we waited in line for almost an hour to get the car since only two employees were handling the paperwork. The location is not at the airport but nearby, which probably accounts for the cheaper price. I think this is the practical savings everyone wants. It was a really good experience, and the car was great. I rented a station wagon but received an Outlander, a diesel version, which saved a lot on fuel costs. A fantastic experience! But if you're not a skilled driver, be careful. This company deducts £1500 for even a small scratch. Luckily, I've driven on the left side for many years, so it wasn't a problem for me.

Admin cock up they wouldn’t sort just wanted an extra hire fee from me

Newcastle Airport branch is very well managed. Efficient pickup and dropoff, friendly and courteous staff. No insurance upsell

Easy to book. Price drop protector made it even more cost effective. Perfect

The staff member who served me was new and it took us nearly an hour to get the car. They wanted a £1200 deposit unless I took out additional insurance and the manager (Solomon) would not accept my card as it was not embossed (it is from Starling - the no. 1 online bank), This was clearly just a ploy to make me take out additional insurance (£34 a day) in order to reduce the deposit to £400 (which I could pay from my debit card). During the extended period we were there I saw several people having similar issues. I paid for the enhanced insurance from you when I booked. I have my own car insurance and I have a stand alone car insurance policy specifically for rentals as I travel so frequently. Additional insurance is totally redundant. They are con artists.

Like: Apologetic for delay, great car and speedy drop off.
Dislike: Had new system put in which was on a constant go slow. Not the operators fault.