We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost.
Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well
We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid.
After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage.
So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked.
We delayed three hours in car rental situation so we have to skipped some program to catch up the rest.
It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future
Regards,,
Sannpat Rattakham
About QEEQ:7.0/10
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service. Thank you for your feedback. We look forward to serving you better next time.
The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.
About QEEQ:10.0/10
Great service!
Look forward to using you again in the future!
“Very happy and will book again soon with Easy Rent Cars and Europcar.”
About Europcar:9.7/10
The car was just what we required.Great to drive and very clean and tidy.
About QEEQ:8.0/10
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