All in all it was good and I enjoyed it. I liked the easy use of the website and booking.

The explanation was clear, but they gave me a lower grade car, which was noticeably smaller.

Excellent. I had booked a SEAT ALTEA 5DR/5PSGR automatic, but was given a Ford Focus wagon automatic instead. It was the high-end version and felt very stable on the highway, even at 180 km/h. The luggage space was also good, which was great since I was picking up people from the airport and the large trunk came in handy. The staff's English was good, but I felt a bit embarrassed when the whole staff and some customers laughed at me for insisting on an automatic (most Germans drive manual cars). Both pickup and return were very quick.