Upgraded to a larger SUV. Which we were happy about but other drivers may not have been comfortable with it.
But we were experienced with that size and appreciated the upgrade
About QEEQ:8.0/10
We need to get more familiar with the insurance and protection terms.
The online address is incorrect, making it inconvenient to return the car. Since the pickup was at the airport with a shuttle service, the address wasn't verified. However, the staff were very patient and had a good attitude.
The attitude was not good, the staff did not understand Chinese at all. When we called to request a shuttle bus, they told us to take another company's shuttle. After finally finding a shuttle bus, we were told to look for their own, but two shuttles from other companies had already come and gone without seeing theirs. In the end, another company's driver let us get on because we weren't fluent in English and were quite worried, but thankfully their office was right next to ours. The staff didn't understand Chinese at all. We rented a manual car but were not used to it initially, which made the staff very angry. She then asked if we knew how to drive and left. I asked if we could pay extra to upgrade to an automatic car, but she refused and left. If your English is not good, think twice before choosing this company. When returning the car, their attitude was still bad...
Picking up the car is a bit inconvenient. Other companies have counters directly at the airport, but with Alpha, you need to wait for their shuttle to pick you up. Make sure to allocate enough time when returning the car to avoid delays. However, the service is still good.
Initially, I was told the original car had an accident and was replaced with a smaller car, but they agreed to switch back to the original X-Trail after two days. Everything went as planned without any delays.
About QEEQ:8.0/10
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Customer Service
Very happy
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