Alpha Car Hire, Melbourne Airport - Domestic Terminal Car hire

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alpha Car Hire - Melbourne Airport - Domestic Terminal Information, Car hire Instructions & Policies

Address

Off Airport, 157 Mickleham Road , Tullamarine , 3049, VIC, Victoria

Telephone

61 7 3088 2976 / 03 8592 6377

Pick-up Instructions

The Alpha Car Hire - Melbourne Airport - Domestic Terminal car hire location is located out of the airport

We have a shuttle service that will take you to and from the Tullamarine Airport and our site in Catalina Drive. Give us a quick call at 03 8592 6377 and we'll meet you at the pick up point, load in your bags, and deal with the traffic for you. As soon as you get to the Catalina site, our friendly Alpha staff will help you pick up your vehicle and assist you with your toll concerns, if you haven't gotten your passes yet.

Drop-off Instructions

Please check with the branch staff about the return location and time when you pick up the car.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -15:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

25 - 100 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Must-not:

Towards any Australian islands, taking rental cars crossing border is not allowed.

Excess

Collision Damage Waiver Excess:

AUD 5000

Theft Insurance Excess:

AUD 5000

Third Party Liability Insurance Excess:

AUD 5000

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

4.2 km from Essendon Airport

4.3 km from Melbourne Airport

15.9 km from Melbourne City Heliport

Railway Stations

15 km from Flagstaff Train Station

15.3 km from Southern Cross Station

15.8 km from Parliament Train Station

Hotels

1.5 km from Ciloms Airport Lodge

2.6 km from Quest Melbourne Airport

3.2 km from ibis budget Melbourne Airport

Other Landmarks

16 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of Alpha Car Hire Store Location

coordinates: -37.69112 144.88132

Guest Reviews

Total points： 7.9 / 10 Good

Vehicle condition: 1.1
Vehicle cleanliness: 1.1
Spaciousness: 1.1
Counter staff: 1.2
Pick-up location: 1.2
Drop-off location: 1.3
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

C.Cubinar
Melbourne
8.8 /10 Very good
Reviewed: Thursday, February 20, 2025
Dislike: I dislike the fact that below 25 yo there’s an additional charge . I think that’s a lil bit ridicioulous .
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h.beaumont
Melbourne
6.3 /10 Average
Reviewed: Thursday, February 20, 2025
The staff is not very friendly and helpful. Not as good as all the other car companies I used recently
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M.Smith
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Exceptional service will definitely use again
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M.Briggs
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Upgraded to a larger SUV. Which we were happy about but other drivers may not have been comfortable with it. But we were experienced with that size and appreciated the upgrade
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Erica Grant
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Initially, I was told the original car had an accident and was replaced with a smaller car, but they agreed to switch back to the original X-Trail after two days. Everything went as planned without any delays.
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Kerr Adelaide
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The staff's attitude was acceptable, but the wait time for car pickup was a bit long.
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Agatha MacDonald
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
It was decent, but you need to return the car before 5 PM to get a ride to the airport.
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Geraldine Evan
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall good. Although there were some issues initially, they were satisfactorily resolved in the end.
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Gemma Shaw
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The car was in excellent condition, and the service was very friendly without any attempts to upsell insurance.
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Jocelyn Wild
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The process is simple and there is airport shuttle service. Very good and professional.
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Godfery Wheatley
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
It was pretty good overall, but the car wasn't full of gas when I picked it up. I mentioned it later.
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Andrea Conrad
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The service is quite good, the car is relatively new with just a few thousand kilometers, and is in good condition. Returning the car is also easy, just hand over the keys.
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Meredith Flynn
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The pick-up service was quite good. I called to confirm the pick-up location, and a car arrived promptly. At the office, the paperwork was quickly sorted out. However, they initially gave me the wrong key, so I couldn't start the car at first. I thought there was an issue, but then realized it was due to the incorrect key. The inspection was fairly simple, the car was in good condition, clean, and relatively new. Returning the car was smooth as well, with just a quick inspection.
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Burke Jacob
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Overall, the service was very good.
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Shirley James
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Punctual and reliable, the car was in good condition
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Gwendolyn Elinor
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Picking up the car is a bit inconvenient. Other companies have counters directly at the airport, but with Alpha, you need to wait for their shuttle to pick you up. Make sure to allocate enough time when returning the car to avoid delays. However, the service is still good.
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Hiram Chaplin
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Although we didn't pick up the car at Alpha, they arranged transportation to the rental location very well. The car was new and in great condition!
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Gail Benjamin
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The car has been driven around 30,000 kilometers, but it still looks very new. The service was good and I am relatively satisfied. After returning the car, I was charged 21.45 yuan, but I don't know why. The rental company didn't explain this, which is not very good.
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Donahue Rudolph
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The location is inconvenient and hard to find.
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Lucien Belle
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
The pick-up location is far from the airport.
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Gilbert Foster
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
The small rental company couldn't provide the reserved car model, had terrible customer service, and getting a refund was a nightmare. If it weren't for my wife being an Australian Chinese who could argue with them, there was no way Zuzuche's customer service could solve the problem. Zuzuche's customer service's English is also terrible.
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Bernie Faraday
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
The online address is incorrect, making it inconvenient to return the car. Since the pickup was at the airport with a shuttle service, the address wasn't verified. However, the staff were very patient and had a good attitude.
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Herbert Ted
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very cheap and great service, but a bit far from the terminal.
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Sophia Buckle
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
Staff were slow.
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Aurora Rhodes
Melbourne
2 /10 Poor
Reviewed: Thursday, February 20, 2025
Battery was broken, couldn't fix it
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Florence Bronte
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
The company provided attentive service, and the car was already clean when handed over to us.
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Phil Adela
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very good
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Frederica Anne
Melbourne
4 /10 Average
Reviewed: Thursday, February 20, 2025
The attitude was not good, the staff did not understand Chinese at all. When we called to request a shuttle bus, they told us to take another company's shuttle. After finally finding a shuttle bus, we were told to look for their own, but two shuttles from other companies had already come and gone without seeing theirs. In the end, another company's driver let us get on because we weren't fluent in English and were quite worried, but thankfully their office was right next to ours. The staff didn't understand Chinese at all. We rented a manual car but were not used to it initially, which made the staff very angry. She then asked if we knew how to drive and left. I asked if we could pay extra to upgrade to an automatic car, but she refused and left. If your English is not good, think twice before choosing this company. When returning the car, their attitude was still bad...
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Max Adam
Melbourne
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Overall, it's pretty good, though the car models and conditions are a bit outdated.
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