Perfect

The car model did not match the one booked.

The car's front bumper got a little scratched when moving over a curb. We reported it to the rental company, but the African-American lady at return said she didn't see any damage. After returning the car, we caught a shuttle to the airport. Shortly after leaving, the driver got a call asking if anyone had left keys behind, and we realized our son forgot to take our house keys off the car keys. We went back to retrieve them, and we were very grateful for their help.

My flight to Los Angeles landed at midnight, and there were no signs or people to guide me on how to pick up the car at the airport. When I finally got to the car rental location in Los Angeles, I had to wait in line until 3:30 AM to get the car. The waiting time was too long, and the car I received was old and in poor condition, not the one I had selected. It was a terrible car rental experience.

Pick-up was convenient and quick, and dropping off was even easier. Better than expected!!!

I came here feeling anxious, but the work efficiency was great. Later, I realized that the salesperson was the staff behind the counter. Therefore, having a conversation and being able to see the other person's computer screen to confirm information is very important because it’s easy to accidentally incur extra charges.