It was awesome once I arrived to the Hotel to pick the car up.

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.

We waited for the shuttle service to the rental car area for over an hour. Very unapologetic.

Only issue was that the tank was only 3/4 full on pickup

Everything was perfect. I have used Ace rental before and recommend it to anyone looking to rent a car close to the JAX airport. Friendly staff, quick service, swift pickup and drop off at airport.