Had to wait over an hour to pick up the car. The counter informed me that there were no cars available for my original reservation and asked me to upgrade to a more expensive model or they wouldn't honor the booking. Additionally, they added insurance that was already included in the original full coverage. Out of urgency, I had no choice but to agree. After returning home, I found that the original order stated that a free upgrade would be provided if the original model was unavailable. Contacted the rental company, and they insisted that the signed documents abroad were definitive. Be cautious when renting a car!
The pricess at the time of pickup was very disorganized. It took a long wait and post that they booked the same car for 3 customers.
We were sent back to the exchange section and had to start the process from the scratch.
About QEEQ:10.0/10
Great rate. Switched to easyrentcars from a different site as the rates for similar products were so much cheaper! Thank you.
Their prices are the cheapest available and that comes with other prices. 30 min long line of people and no cars of the type you book are part of it. Other rentals will offer you free upgrade, budget will charge you for this and give you car you dont want - in my case it was truck. Lady at the counter told me that its not too big and she is driving it her self and it got back camera for parking which is necessity in LA and that mid size SUV is too small for 3 people. When I wanted different, smaller car they offered me mustang (literally the opposite of big car). Apparently I can wait until someone return car I booked and then I can take it. I canceled my booking and went to Dollar which is very well organized. Until today Im waiting for refund from budget.
About QEEQ:8.0/10
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