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Search for Routes Car Hire in Orlando

Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Nissan Rogue image
Routes
Orlando International Airport(MCO)
Orlando
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

L. B

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Oct 1, 2019
“Very easy and fast”
About Routes: 9.3 /10
Excellent service
About QEEQ: 10.0 /10
Very smooth

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sun, Jul 7, 2019
“Poor performance”
About Routes: 4.0 /10
My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

C.Abrahms

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, Jun 22, 2019
“You need more staff! We waited about an hour and a half to pick up our car. That is unacceptable.”
About Routes: 9.7 /10
Waited way too long, but the young man that serviced us was wonderful!
About QEEQ: 10.0 /10

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Full Size Van | Dodge Grand Caravan or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Apr 30, 2019
“Long wait for pick up. Some car issues.”
About Routes: 6.8 /10
We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country. The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire. The brakes on the car were quite poor as well. Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.
About QEEQ: 10.0 /10
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E.AUGUSTINE

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Intermediate | Honda Civic or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Sat, Apr 13, 2019
About Routes: 8.0 /10
THEY HAVE ONLY 2 STAFF TO ASSIST THE CUSTOMERS, THEY TAKE CARE OF BOTH ICK UPS AND DROP OFF, HENCE IT TAKES LONGER TO BE SERVED. i BELIEVE THE AGENTS ARE OVER WORKED THEY APPEARED NOT TO BE IN SERVICE MODE, JUST TAKE THE CAR AND MOVE ON KIND .. ANY WAYS ONCE i GREETED THE AGENT AND BROKE ICE , I COULD SEE SOME SMILES, THIS WAS GOOD ENOUGH FOR ME . SUNPASS TOLL WAS VERY EXPENSIVE, USUALLY CAR RENTAL COMPANY CHARGED 8$ ROUTES CHAGED ME 11$ PER DAY.
About QEEQ: 8.0 /10

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