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Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

C.Green

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Special SUV | Jeep Wrangler or similar
Reviewed: Wed, Jul 31, 2019
“Bait and switch”
About Routes: 7.0 /10
When we arrived to pick up the car the price was $60.00 more that what EasyRentCars said it would be plus there were more taxes on top of the 60 more dollars I will not trust what I see anymore.
About QEEQ: 8.0 /10
Wished the price would have been legit.

E.kamonou

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Jun 21, 2019
About Routes: 10.0 /10
Route overall was goog
About QEEQ: 9.0 /10

Sybil

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Apr 19, 2019
“Great price, great service”
About Routes: 9.7 /10
The staff at the counter was great courteous, friendly and capable. The shuttle driver was great offering help answering question and providing recommendations on attractions Great staff
About QEEQ: 10.0 /10

A.Bennardo Jr

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Economy | Kia Rio or similar
Reviewed: Wed, Feb 27, 2019
“I would definitely use the service again”
About Routes: 9.7 /10
The car exceeded my expectations the front desk staff was excellent I would definitely rent again. Did however have to wait 25 minutes to be picked up from the airport when I was told 10 to 15 minutes.
About QEEQ: 10.0 /10

A.streich

View more >
Premium SUV | Jeep Wrangler or similar
Reviewed: Thu, Aug 9, 2018
“The jeep was awsome!”
About Routes: 10.0 /10
Like: Was very easy and smooth transaction.
Dislike: That i couldn't stay in it longer.

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