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Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

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Economy | Toyota Yaris or similar
Reviewed: Sun, Jan 5, 2020
“Our flight was canceled originally so we had to cancel our first car reservation.”
About Routes: 8.3 /10
They were clear in instructions and pretty friendly staff and shuttle driver
About QEEQ: 8.0 /10

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 3, 2019
“Will not hesitate to come again.”
About Routes: 9.3 /10
Best car rental experience I ever had in Orlando. The staff is very helpful and to the point. Billing is honest.
About QEEQ: 10.0 /10
Good way to find a rental car online - good price, good choice of cars and local renters.

S.Choudhry

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Medium SUV | Nissan Rogue or similar
Reviewed: Sat, Jan 26, 2019
About Routes: 4.0 /10
Terrible experience. Did not get the car I was promised. I waited 2 hours at the counter, 4 cars were returned but she will not give me. She demanded extra 28 dollars per day for the Nissan Rougue that was promised.

S.GHATTAS

View more >
Compact SUV | Kia Sportage or similar
Reviewed: Fri, Sep 21, 2018
“great value for the money”
About Routes: 8.6 /10
Like: the car condition, and the staff professionalism
Dislike: the wait for shuttle

J.Parada

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Premium SUV | Jeep Wrangler or similar
Reviewed: Thu, Aug 16, 2018
“I would make it car rental company, over any other rental car company.”
About Routes: 8.6 /10
Like: Nice vehicles and awesome service.
Dislike: When location at airport is not very clear who's renting out the vehicles. On email need to give more specific details about how to go about the rental.

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