good service

Basically no service, you have to do everything yourself.

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

This is probably the most regrettable experience with this rental company. I booked an SUV for more space, but they gave me a small sports car, totally not what I asked for.

Excellent

The car was fantastic. Exactly as described. Clean and well maintained. Great fuel efficiency. Did not have to fill up before drop off.