使った感じは悪くなかったし、特に大きなトラブルもなかったから、まあまあ良い印象かな。でも、予約の際は他の選択肢も検討してみるのがいいと思うよ。

Excellent service very friendly

Excellent service very friendly

車の受取と返却はとてもスムーズでした。

また、次回も利用したいと思います。

Avis Semley Place, London has excellent staff. They were polite and helpful with information. They were patient and courteous. Not pushy with extras like excess covers etc.

I didn’t need to make any claims so customer support was not tested. Procurement process was quick and instant.

Massive queue at the pick up counter which really delayed my departure from the airport and plans for the evening. Seemed really slow with nothing pre-printed and only one printer which then jammed. Lady on the desk was lovely but horrible wait outweighed this. Will actively avoid Avis in the future if that’s the counter process.

As my reservation was for small SUV, when I arrived at Avis dest the reception guy tell me that there were no Small SUV cars in there branch so they going to give me a similar car. Anyway, they have provided me with a Peugeot 308. I thought it is not falling into the Small SUV category and I spent about 5 min arguing with them with no progress in it. Since, I was in hurry, I stopped arguing with them and took the car, which fortunately was enough for our luggage, and hit the road. I have rechecked your website to see weather I was correct when I thought the car was not falling into the same car I was reserved in the first place and I concluded to the fact that the car provided by Avis is to consider as Compact which means not upper level than the small SUV. I don't know why they down graded my car but that is to you know. I look forward to hearing from you.