Stress free rental

The staff had a good attitude, and both pickup and drop-off were easy. However, they delayed sending the invoice and only sent it after QEEQ followed up.

Your agent Phillipe was extremely helpful and assisted us very well. Suggest you automatically enter the hiring base as Home Address in the sat nav to assist ease of return. Unsure why we paid a premium for a sat nav which was integrated in the car.

The counter staff were helpful. As there were no cars available when we arrived and a large queue i had to wait aprox 1 and a half hours standing in 30degree heat. The car i got was not what i had ordered. This was disappointing.

Like how smooth the service is run

Worked well

In the middle of the winter I would expect your fleet of cars at Geneva airport to be equipped with winter tyres. The Swiss side fleet has but the French side fleet doesn’t and a surcharge for it is 23 euros a day. This is profiteering. How can you send people out in the snow on summer tyres, it is irresponsible and charging this much of a surcharge is despicable. I shall take this further.