Stress free rental

The reserved car was not the same brand or model as the one actually received.

Surclassé

Parfait

Fantastic service from staff for both the pick-up and the return.

Easy to use, easy to cancel and re-book without any hassle

I was delighted to be offered an automatic car. I hadn’t specified this. The staff were charming & helpful.

Like: Staff were very welcoming, helpful and chatty. Knowledgeable about the car and happy to answer and questions or concerns. Car was slight upgrade from original booking and was of very good standard.
Dislike: Only two members of staff working through a busy period whilst I tried to hand the car back. Too busy to see everyone waited 20 mins without being served and was coming close to missing my flight. Gentleman quickly served myself and another man dropping the car back, took the keys asked if everything was ok, and said deposit would be back with us. Bit disconcerting as would have liked to check the car over together to ensure nothing done to vehicle afterwards and ensure I get my deposit back. Having said that, the staff were extremely busy and rushed, customers were stood in the sun and being typically British and impatient so I understand the reasons but will check to if my deposit has been received. Overall as a first hiring experience, very good - Quick easy and value for money, would use again but could do with more staff to ease wait and stress on staff at busy periods.