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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
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+54-2657459025
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+56-226665927
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+57-6017940262
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+60-392125422
From Mexico
+52-7449800692
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1456377327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1456377327
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Not impressed as stated above and would like a refund.

Reviewed: Sat, Mar 2, 2024
About SURPRICE RENT A CAR: 6.0 /10
The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.
About QEEQ: 10.0 /10
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Compact | Ford Focus or similar

Relevant Reviews on SURPRICE RENT A CAR London Heathrow Airport

Angela Felton

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Reviewed: Thu, Feb 29, 2024
About SURPRICE RENT A CAR: 10.0 /10
The car rental and return service were both good.
About QEEQ: 10.0 /10

Cliff Connie

View more >
Reviewed: Sun, Jun 2, 2024
About SURPRICE RENT A CAR: 10.0 /10
Highly satisfied
About QEEQ: 10.0 /10

Rosalind Black

View more >
Reviewed: Mon, Oct 11, 2021
About SURPRICE RENT A CAR: 2.0 /10
The store forced me to buy full insurance when picking up the car. The vehicle was not sanitized and there was trash inside. The interior was very dirty.
About QEEQ: 10.0 /10

Maureen Ruskin

View more >
Reviewed: Thu, Dec 14, 2023
About SURPRICE RENT A CAR: 2.0 /10
1. Persistent upselling; 2. The front left rim might have slightly scraped the curb (barely noticeable), but still required a damage fee of GBP 375!
About QEEQ: 8.0 /10

View more >
Wagon | Skoda Octavia Estate or similar
Reviewed: Fri, Aug 25, 2023
About SURPRICE RENT A CAR: 9.0 /10
Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3
About QEEQ: 10.0 /10

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