I had an 8:00 AM reservation, arrived at 7:30, but didn't get the car until 10:00. It took 45 minutes to process each customer. There was only one employee handling car exchanges, pickups, registrations, running around without a walkie-talkie, no colleagues, and no clear procedures.
The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!
About QEEQ:10.0/10
While price drop magic did not eventuate. I did continue to shop around and there were no better prices available. No issue with use of the platform and would not hesitate in using QEEQ again.
Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
About QEEQ:10.0/10
Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.
To long at pick up long queu st car shop. Didn’t explain enough car person. Driver didn’t really want to unload luggage who’s job is it I always like to help big this driver was looking and waiting .
Overall whole device out of 10 a 6
Car was good no worries .
Like: Love the car provided. Clean, good condition. Dislike: Far place for pick up. But shuttle provided.
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Car fantastic, a pleasure to drive. Booking and pick up experience disappointing.
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View more >Dislike: Far place for pick up. But shuttle provided.