Since I didn't pick up the car at the airport, there weren't many people, so the queue time was short.

Overall quite smooth, just some hiccup in getting over to the pick up place as the shop is located at 10 mins driving distance away from Melbourne airport.

Overall I thought it was good and I would use them again, mainly based on price. Pros- Convenient shuttle service, fast pick up process and great staff! Cons- Drop off instructions were a little confusing to say the least, car seemed to have missed a service and I thought I was getting a Toyota Carolla and got a Kia Rio. Nothing against Kia’s, I like them but the vehicles class, size, ride comfort aren’t comparable at all and knew was doing a lot of driving so that was kinda disappointing. But overall I’d still recommend

The price is great value. call for free pick-up from airport and wait around 10 minutes. very quick process to take the car. The small car which we reserve is new and good condition.

Like: value for money, good condition car, efficient process
Dislike: n/a