This was my first time trying Avis. I used Alamo before and everything was fine. The pickup and use process went smoothly, but after returning the car with a full tank, my credit card was charged over 80 dollars for fuel fees. They claimed the mileage I reported when returning the car didn't match the actual mileage, which is absolutely absurd. Luckily, I kept photo evidence, but it has been days and the issue still hasn't been resolved. I've rented cars from Alamo many times before and never encountered such problems. Seems like I won't be using Avis again in the future.
The service was decent. I usually drive a RAV4, and I feel its luggage space is suitable. At the rental store, they gave me a car similar to a Kia Sportage, which couldn’t fit all the luggage. They claimed it was a mini SUV. Eventually, I upgraded to a Toyota Sienna for an additional $150, which had a spacious luggage compartment. By folding down the third-row seats, it seemed to accommodate six 28-inch suitcases and four 20-inch suitcases. In the future, I'll make sure to check the differences between compact, mid-size, and full-size vehicles carefully. Otherwise, substituting within the same class could be awkward.
The elderly gentleman at Avis was very nice, but they often don't have the specified model. Upgrades cost extra. If it's not our fault the model isn't available, we might get a free upgrade depending on our attitude. Unfortunately, this time we paid more and got misled.
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