Average

Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.

Didn't get the price drop

Avis is a bit pricey. I rented a mid-to-large model and initially got a single-door Wrangler. After negotiating, they gave me a bigger Jeep. I'll consider switching to another rental company next time. This is the second time I've used this company in the US, and it's the second most expensive.

The queue time was very long, over an hour, but everything else was great!

El coche olio horrible todo el viaje. Fue un Charger y el olor creo fue tipo Amorall o algo así. Tuvimos que comprar spray.

Excellent service!

Not enough staff in Seattle office so had a long wait. We dropped car off early in San Francisco due to parking difficulties. We had been advised on the phone that we would get a refund for unused days but this did not happen. In addition we have received an invoice for a surcharge since we got home -for what? Very disappointing.

Address for pick-up from Avis in Seattle was incorrect so booking had to be altered.