The staff service was pretty good overall. However, there were a few minor issues that caused some inconvenience. At Fukuoka Airport, I had to make a phone call, but there were major issues with the front desk phone line—calls couldn't connect properly, and even when connected, voices couldn't be heard. It took half an hour to successfully make the call. Additionally, I had to take a shuttle van to the rental store. Another dissatisfaction was that the actual rented vehicle was completely different from the one shown in the photo. Due to time constraints, I had no choice but to settle for it.
This time at Nagoya Airport, the car was serviced by Times. The staff there were very helpful, especially the young lady who spoke excellent English. She went through all the documents with me, page by page, placing them in a plastic folder for me. She then used a flashlight to show me the condition of the car, and sat in the passenger seat to explain all the controls in detail. After thoroughly explaining everything, she bowed and left.
1. The store is located at Fukuoka Airport's domestic terminal, which is very inconvenient for foreign tourists. It's impossible for tourists not to take domestic flights in Japan, especially when returning the car before flying back home. They only offer shuttles to the domestic terminal, and customers have to take their own bus to the international terminal, which was difficult as we had heavy luggage and were all women. When we asked for extra help, they flatly refused! The domestic to international terminal shuttle bus was also very crowded, which made the experience quite distressing.
2. The insurance details were not clearly explained when booking the car, so we just chose the basic option. There were no detailed explanations given when we picked up the car. While using the car, we hit a roadside fence while reversing due to the narrow road. Upon closer inspection of the insurance policy, the highest compensation was 50,000 yen. Additionally, if the car can still be driven, another 30,000 yen (or 70,000 yen if it can't be driven), totaling 80,000 yen in fees! There was no room for negotiation, even if it was just a minor scratch. It felt so unfair! If they had explained the insurance details clearly, we could have just paid a small fee of 1,000-2,000 yen and resolved everything. Such a great trip was completely ruined in the end!
This time the car was provided by TIMES! They transferred my order to another company without informing me beforehand, causing me to wander around the pickup point looking for my car! I wasted over an hour and had to make an international call to Zuzuche customer service to complain, only to find out it was TIMES! I think Zuzuche is largely to blame! They must seriously reflect on my unpleasant experience and compensate me for my losses!!!
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