At San Francisco Airport, we noticed the tire warning light was on. The company immediately replaced it with a Chrysler. The service was excellent.

1. We arrived at the car rental spot at the airport in the middle of the night, and there were still two counters open, which was great. It takes about 5 minutes to wait for the shuttle bus from the airport to the rental location. 2. The staff were friendly and not pushy. They only asked if we wanted to upgrade the car and recommended the very practical TravelTab (a Samsung Galaxy that functions as a phone, navigation device, and Wi-Fi hotspot). 3. After completing the paperwork, you go to the parking lot to choose a car. All the cars of the class you booked are parked together with the keys in the cars and doors unlocked. You can pick any car and drive away. 4. There were many options available across different car classes. The cars were new, well-maintained, and clean inside. 5. When returning the car, despite not having a full tank because the gas station was far from the return point, the staff said it was fine, which was very considerate.

Efficiency was low, and the wait time in line was long.

Not bad, they upgraded me to a BMW X3

I rented a Jeep Grand Cherokee, but at pickup, only the Compass was available. When I asked the staff, they just said the Grand Cherokee was all rented out, and I had to choose from the available models.