Poor service experience, inexplicable charges.

I am very satisfied with the condition of the car. It was a new vehicle with only 10,000 kilometers, very clean and easy to drive. Returning the car was also very convenient. However, I'm a bit disappointed with one of the staff members, an American lady, who recommended an upgrade to a different model. After we declined, she became impatient and had a poor attitude. Additionally, the wait time was a bit long, probably due to the peak season in July. I'm not sure if the Jeep Cherokee we got is of the same class as the Santa Fe we had originally booked.

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.

I always rent from Alamo, many times now! They are very good, with cheap prices and no issues. The only dissatisfaction is that every time I book a Jeep Grand Cherokee model, I've never once received it. This time, I saw one parked and wanted to take it, but the staff said I'd have to pay extra! I don't know if it's a problem with the rental platform or Alamo, but if you can't get this model at the listed price, don't mislead us. Booking a Grand Cherokee, only to be offered a Jeep Compass, is not the same class of vehicle! Very dissatisfied. Ended up with a Dodge Journey SUV.

Queue times depend on how many people are there; if there aren't many Chinese, it won't be too slow. Service mainly depends on the renter's English proficiency; you can't expect everyone to speak Chinese. What kind of car you get is pure luck. I once booked a compact car but was able to take a small van after confirming with the staff, and there was no extra charge.