It was okay. The first male staff member was alright, but the second female staff member was extremely rude. It was obvious she was usually mean and racially biased. To avoid saying it's racial discrimination, I won’t emphasize her skin color. She spoke too quickly, and when I didn’t catch what she said, she immediately mocked me as if I didn’t understand English. Ridiculous.

The pictures and the actual vehicle were wildly different. It was a bait and switch. I requested a large SUV, but got nothing close.

After arriving at Los Angeles Airport, we waited for the shuttle bus to the rental office. The driver even helped with the luggage. It took about ten minutes, very convenient.

The staff was quite enthusiastic. When renting the car, they asked if I needed road assistance insurance. I said no, and they didn't push further. Very satisfied!

Our flight arrived on time and we had a very small wait for the transport bus at LAX to take us to the rental area. We were processed quickly and given our choice of cars which is one of the main reasons we have chosen Alamo for our past few trips. Everything was explained well and we were on our way within a few minutes.

Booking was straight forward and easy. The price didn't change and to be honest I didn't bother comparing so don't know if that worked. Simple to use.