Los Angeles - Grand Canyon - Los Angeles

The hall was very clean and tidy, and the staff were very professional.

Too few airport shuttle buses to pick up and drop off customers. Waited 15 minutes at Los Angeles airport for the bus to arrive, while other companies had more buses. After returning the car in San Francisco, there was no shuttle bus available at all.

The company provided good service. The windshield was damaged halfway, but the store handled it promptly.

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.

Excelent information and service