Could be quicker

The queue time was very long, there were no self-service machines, and it took about forty minutes to wait in line. Additionally, I had already chosen and fully paid for insurance on the rental car app, but was asked to add more insurance when picking up the car. They mentioned something about California law, but the Mexican accent was very strong and I didn't fully understand. They charged an additional $25 per day.

Everything was good in most aspects, but I was really frustrated. My husband didn't bring his own credit card, and BUDGET is the only company that doesn't allow multiple drivers under one card. Rent Rent Car didn't know about this rule, so I ended up driving over 2000 kilometers by myself. As a woman who has never driven for so long and was supposed to be on vacation, I almost cried. It seriously impacted my holiday mood and I was constantly unhappy and exhausted.

Picked up the car after 11 PM, there were many customers and few staff, so I had to wait a long time.

They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!

The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate