The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.

Overall, it went smoothly. However, they always try to persuade you to buy their insurance, which is understandable since their rental prices are the lowest, and they probably make money from the insurance.

The rental counter initially forced me to buy additional insurance. When I asked them to provide written proof of the insurance requirement, they changed their tune and said I could take the risk myself and then replaced my rental agreement. The whole process took almost 40 minutes, and the staff's attitude was poor. Considering I had just flown for 13 hours and still needed to drive nearly 100 kilometers, it was very frustrating.

The clerk initially refused to provide a vehicle to a customer without a passport. After half an hour of negotiation, I was able to pick up the car. I had rented from the same branch at the end of August 2018 and did not encounter this issue.

I was asked to do an upgrade cause car I wanted was not available and ended up paying more

Make sure car rental company has the car people book and that they do not make people have to get an upgrade and pay more