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Live chat Email us Service Code: 4649191150
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The Customer service chat was not very good. In fact was really bad.

Reviewed: Sun, May 19, 2019
About EZU: 10.0 /10
I got what I booked for. Just to mention the insurance I paid is 3rd party so if something happens like example a small scratch you will need to pay the car rental and then claim to the insurance company dont want to imagine how long that process will take.
About QEEQ: 8.0 /10
Economy | Mazda Demio or similar

Relevant Reviews on EZU Auckland Airport

Eli Nicholas

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Reviewed: Mon, Oct 21, 2019
About EZU: 2.0 /10
About QEEQ: 8.0 /10

Abbott Nahum

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Reviewed: Sat, Nov 21, 2020
About EZU: 2.0 /10

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Wed, Feb 19, 2020
About EZU: 9.0 /10
The car was different to the one booked. It was a larger car so not as easy for city driving but we were happy with the extra space. The car was a Japanese import and had an entertainment system that was very hard to use. This radio bandwidth expander should be changed and the satnav maps updated.
About QEEQ: 10.0 /10

K.Peake

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Economy | Toyota Yaris or similar
Reviewed: Sun, Feb 9, 2020
“Would highly recommend!”
About EZU: 9.7 /10
Would highly recommend! The whole experience was great and I would be so happy using them again. Thank you so much!!
About QEEQ: 10.0 /10
Great experience using EasyRentCars.com, especially being able to use the app!

H.Hu

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Compact SUV | Toyota RAV4 Guaranteed model
Reviewed: Tue, Jul 16, 2019
“Insurance reimbursement is taking forever, and very little update unless asked.”
About EZU: 8.3 /10
A shallow 3 cm surface paint scratch on the front side panel costs 1183.35 NZD, which is insane, and it took EZU more than 5 weeks to provide the receipt of the repair service. 2000 NZD was charged on my credit card, of which 1183.35 NZD is still charged, and the insurance won't give any update on how the case of reimbursement is processing. Very bad experience. I don't know when I can get my money back.
About QEEQ: 9.0 /10
Brandon was helpful, but little could he do to expedite the insurance reimbursement.

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