No waiting in line

The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.

The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.

Very good, the counter staff were very helpful and considerate.

Hertz is very professional, the car was in great condition. This Toyota Corolla had only run a few hundred kilometers, and it worked perfectly fine.