The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.

Good

Very good! Felt great! Convenient and fast!

Service as expected.

First time to book through QEEQ. I am satisfied with the process except for the 2 separate payments, one for the service and one for the car renal company.

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.