The car pickup process was quick and simple. Upon our arrival, everything was prepared; our rental documents and car keys were already in an envelope. This truly reflects the efficiency of the Germans.

The service staff at the car park were somewhat rude, especially when there was a disagreement during car return.

The staff at the car rental was very nice. Knowing it was my first time renting a car and I was quite nervous, he took me to the car.

Couldn't fully understand English. After washing the car and returning it to the store, the money I paid for the car wash was deducted from the rental fee. The rental company said that the car doesn't need to be washed before returning.

We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.