The car rental store aggressively upsold unnecessary services and set traps. I rented a car in Los Angeles and returned it in San Diego, a 130-mile journey for one day. I made my booking with full insurance, returning the car with a full tank, for a total cost of 996 RMB. However, during pickup, they added an 'any fuel return' option and roadside assistance, which cost an additional $144.29. Since I picked up the car in the middle of the night, I instructed the staff to proceed as per my reservation and signed without carefully reviewing the details. For a one-day rental between Los Angeles and San Diego, driving 200 kilometers, the total cost was 996 RMB plus $144.29. This turned out to be my most expensive rental experience in the United States in over a decade of renting cars. Very disappointing!
Had to wait over an hour to pick up the car. The counter informed me that there were no cars available for my original reservation and asked me to upgrade to a more expensive model or they wouldn't honor the booking. Additionally, they added insurance that was already included in the original full coverage. Out of urgency, I had no choice but to agree. After returning home, I found that the original order stated that a free upgrade would be provided if the original model was unavailable. Contacted the rental company, and they insisted that the signed documents abroad were definitive. Be cautious when renting a car!
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