Very satisfied. Everything went smoothly. They did try to upsell and recommend a car upgrade, but for a mid-to-large car, full insurance was sufficient.

The rental company didn't charge the toll fee to my credit card, resulting in a $428 fine for a $7 toll.

1. We arrived at the car rental spot at the airport in the middle of the night, and there were still two counters open, which was great. It takes about 5 minutes to wait for the shuttle bus from the airport to the rental location. 2. The staff were friendly and not pushy. They only asked if we wanted to upgrade the car and recommended the very practical TravelTab (a Samsung Galaxy that functions as a phone, navigation device, and Wi-Fi hotspot). 3. After completing the paperwork, you go to the parking lot to choose a car. All the cars of the class you booked are parked together with the keys in the cars and doors unlocked. You can pick any car and drive away. 4. There were many options available across different car classes. The cars were new, well-maintained, and clean inside. 5. When returning the car, despite not having a full tank because the gas station was far from the return point, the staff said it was fine, which was very considerate.

Very convenient, you can choose the car you like, and the service is very friendly! The key is that the car is very easy to drive!

Very satisfied.