Personal advisor, attentive throughout the entire process, very convenient. Fast pick-up and drop-off.

There are self-service machines, so the process was pretty quick.

Self-service machine saves queuing time.

Alamo is one of the larger car rental companies in the United States. Once you exit the airport and follow the signs, you will see the queue for the car rental company's shuttle bus, and the wait time is not long. The efficiency at Alamo's store for picking up and exchanging cars is quite high, the procedures are simple and standardized, which is something domestic car rental companies could learn from.

Originally booked a Chrysler 200, but found that the trunk wouldn't lock when closed, making it accessible to anyone from the outside. The staff couldn't solve the issue and no free upgrade was offered, so we had to switch to a Hyundai. Very disappointing!