Very satisfied, but the pick-up time was quite long, took about an hour. The staff inquired about our two-day stay in Los Angeles and the general range of our trip, and suggested we rent an electric car. This saved me the trouble of having to refuel (when returning) since my English isn't very good.

Usually there's a short line, quick pickup and return.

Forced me to add unnecessary insurance

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.