Even though we had booked full insurance and added extra coverage, the staff secretly added another insurance without informing us! Since they didn't ask us, we signed without looking at the bill, and only got a deduction notification after leaving! This is so shady!

Waited an hour to pick up the car. They had a Grand Cherokee but didn't let us use it. In the end, we got a Cherokee.

Pretty good. I left a bag in the car when I swapped vehicles. The rental company mailed it back to me after I returned to my country. Quite unexpected.

The reserved car was unavailable, and the customer was forcefully upgraded to a vehicle nearly twice the original price.

Probably because of the relatively low price, there were a lot of people, and it took almost an hour to get everything sorted. Most importantly, when I provided my booking reference, they said my reservation number had already been used. It took a long time to resolve the issue with the staff. I wonder how others would handle this if they're unable to clearly express the issue in English? QEEQ needs to improve its coordination with overseas car rental companies.