Very satisfied

Instructions are unclear, charged for insurance in China and again locally, consumer fraud.

Very poor service from the rental location. They exploited the language barrier to add hidden charges, increasing the total cost deceptively. They even swapped my car for a small Opel SUV, which was totally unexpected.

Rented a car in Germany and Switzerland. The Enterprise rental counter at the airport was fairly easy to find. There were no lines, so the process was quick. They didn't check any translated driving license documents, just used my domestic license to get the car. However, the initial cross-border fee was high. After showing the staff the QEEQ order details, they reduced the fee by a few dozen euros (the order mentioned a capped cross-border fee). The order indicated a daily cross-border fee of 5 euros plus local tax, but the counter staff charged the maximum amount, claiming they didn't know how many days we'd be crossing the border. Is this reasonable?

The service was great, and the car was pretty good. They even gave us a free upgrade.