The service was excellent and picking up the car was easy. However, the address given as Frankfurt Airport TERMINAL 1+2 was a bit vague and misleading. It actually means both Terminal 1 and Terminal 2 are possible locations. The first time I picked up the car, I assumed it was Terminal 2. As a result, I went to Terminal 2, which is quite far from Terminal 1 and required taking a shuttle train, which was very inconvenient. The other two times I picked up and returned the car at Terminal 1, which was very convenient. I recommend picking up the car at Terminal 1, handling the paperwork at parking garage 218 connected to the airport departure hall, taking the elevator down to 107 to get the car, which is in P5 parking garage.
1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.
The rental spot was quite small and hard to find. After arriving at Terminal 1, you need to take an elevator to the car rental area. The GOLF I initially wanted to rent wasn’t available, so they gave me a Renault instead, which was relatively new. The rental process went smoothly; they just checked my translated driver's license. Returning the car was equally hassle-free, even though I was an hour late, they didn't mind, and I just handed over the car without any issues. Also, when renting the car, the staff might try to sell you full insurance, but don’t worry about it as the QEEQ confirmation clearly showed I already bought full insurance, so no need to purchase it again. I can recommend buying full insurance directly from QEEQ; it's not expensive. Fuel prices are high in Europe, and the car I rented was diesel, costing over 30 Euros for half a tank.
The counter service was enthusiastic and the procedures were quickly completed, but we were not satisfied with the car pickup. We booked a German car, but we were told only Japanese cars were available unless we paid extra to upgrade to a German car. Really frustrating. We rented three cars, and one of the Audis had an alarm issue on the second day. It was difficult to contact the rental company by phone, but luckily we found an Audi service center that helped us resolve the issue. The rental company gave no prior warning and their phone line was always busy. We will definitely not choose this rental company again. Additionally, the rental location was easy to find, but the return location was extremely difficult to locate.
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