It was very convenient to get the shuttle bus at Los Angeles airport. The driver was very polite and helped with the luggage. The rental company operated in an orderly manner. No aggressive insurance upselling encountered.

Both pick-up and drop-off were quite convenient. It's not a specific model; they give you a range of vehicles to choose from in the parking lot. You just pick the one you like and drive off. Returning the car was easy too, they just checked the fuel level.

The Chinese support staff was very good Bought insurance but didn't know how to deal with a flat tire Still haven't received a response

Pretty good. I left a bag in the car when I swapped vehicles. The rental company mailed it back to me after I returned to my country. Quite unexpected.

I had already purchased insurance on the rental platform but was still recommended insurance by the staff, which I agreed to in confusion, wasting money. The worst part was that the Chinese navigation device I rented was extremely expensive. I didn’t pay attention at the time, and the communication language barrier made it worse. I will never rent this kind of thing from the store again.