Thumbs up.

Returning the car was fast, but the provided return address couldn't be found using Google Maps or other maps commonly used in the US. It would direct you to another address 3-4 kilometers away.

The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.

After a window smashing incident, Alamo's service was very prompt and efficient, with no extra costs. Fortunately, we didn't follow QEEQ company's customer service suggestion to privately fix the window at a repair shop. Otherwise, we'd have to bear the cost of the car window on top of the significant loss from our stolen luggage.

- the car had a scratch - the front windshield water pump was not working (I discovered that later when I thought there was no water so I added water but still it didn’t work)

- I was supposed to have lid an insurance if the tank was not returned full but when I picked it up at the Alamo Counter they said that I needed to return it with a full tank